Medical Office Assistant - Allergy Clinic

IMS Care Center•Glendale, AZ

About The Position

Headquartered in Phoenix, IMS Care Center is a team of 500 employees and a physician-led organization united through its providers’ commitment to high-quality innovative health care. Each day is a new day for ground-breaking ideas and unparalleled opportunity. Ours is a culture focused on what we can accomplish today, and where it can lead us tomorrow. IMS Care Center is currently searching for a professional, compassionate and knowledgeable individual to fill the position of Medical Office Assistant for our Allergy Clinic in Glendale. The Medical Office Assistant will be responsible for assisting Physicians, clinical and non-clinical staff in providing medical care, as well as implementing and evaluating direct patient care. This position utilizes specialized knowledge, judgment and skills necessary to provide excellent patient car and achieve desired goals. Additionally responsible for answering incoming calls and scheduling and/or confirming appointments. May be responsible for logging new patient's incoming referrals and assisting the front office with work related to the support needs of the medical practice. This position will require travel and job training to other staff members as needed. Instill the IMS mission, vision and values in the work performed.

Requirements

Travel is required and job training to other staff members as needed.
Requires exceptional interpersonal and communication skills.
Ability to interact with people from different backgrounds and cultures
Requires the ability to manage multiple changing priorities in an effective and organized fashion
Must have knowledge of and always follow HIPAA guidelines and secure Protected Health Information
The ability to work in a constant state of alertness and in a safe manner
Computer skills that support efficient usage of systems
Desire to deliver the best quality customer service
Professional demeanor when working with patients face-to-face or over the phone
Contributes to team effort by accomplishing related job responsibilities
Performs other duties as assigned
High School Diploma or GED
Must have one of the following: Certified Nursing Assistant (CNA) Certification, Registered Medical Assistant, Emergency Room or Emergency Medical Technician certification, or minimum of 2-5 years of medical assisting experience
Experience with office medical procedures and treatments and knowledge of insurance, managed care operations, EMR and scheduling software

Nice To Haves

Front Office experience in a clinic setting preferred

Responsibilities

Prepares patient for exam and treatment by taking and treatment by taking and recording vital signs, symptoms and other necessary measurements and recording chief complaint; documents pain scores as a appropriate and chart in electronic medical record accurately and efficiently.
Reports condition of patient which may be indicative of change in the patient's condition to the clinician.
Assists providers with exams and minor in office procedures, limited to setting up trays and assisting high accommodations and cleanup, and acts as a chaperone as needed.
Performs a variety of office-based testing and treatments related to patient care under the supervision of a clinician, including but not limited to EKG testing procedure, set up as needed. Use universal sterile techniques and personal protective equipment as always needed to ensure compliance with OHA regulations
Coordinates and manages patient care including pre-certifications, referrals, authorizations, prescriptions and scheduling of patients for clinic, hospital and other ancillary medical treatments and tests
Responsible for communicating test results, patient instruction regarding durable medical equipment and home exercise programs to patients, where directed.
Acts as a resource to clinical and non-clinical staff to provide optimal patient care
Provides clerical support with patient/client notification and documentation, to include but not limited to complete medical records including labs, authorizations, X-Rays, hospital records and any previous care pertaining to each patient visit.
Provides complete and accurate information action necessary for billing related to the patient encounter in a timely fashion.
Other duties include scheduling follow up appointment with patients
Maintains a clean, functional environment including cleaning and disinfection of equipment, exam rooms and storage areas. Disinfects equipment and instruments using appropriate solutions following sterilization procedures .
Follows manufacturer's recommendations and OSHA guidelines in handling hazardous substances.
Performs basic maintenance of equipment and coordinates needed maintenance for prompt repairs
Orders supplies and stocks patient care areas. Monitor’s inventory including medication and injectables, i.e., expired medications/equipment, recalls and patient tracking
Keeps in communication with the front office to aid in patient flow.
Responsible for prioritization of patient flow through clinical process