MEDICAL OFFICE ASSISTANT

Toledo Clinic•Toledo, OH

7h•Onsite

About The Position

General Summary: Perform various clerical duties to support the operation of the office. Supports the Patient-Centered Medical Home (PCMH) by working with patients, families, providers and other staff to promote timely access to needed care, provide daily continuity of care coordination, and coach patients, families and care givers to understand the patient care plan and self-care management responsibilities.

Requirements

Ability to excel in an environment of constant change, problems and unexpected interruptions, where extreme pressure to deliver results is expected.
Ability to organize and prioritize tasks effectively.
Ability to read, understand and follow oral/written instructions.
Ability to communicate clearly in person, on the phone, and via the computer to establish/maintain cooperative relationships with patients, families, physicians, staff and other customers.
Knowledge of computer systems and applications.
Skill in using office equipment and handling paperwork/filing adequately.
Sill in customer service principles by creating a pleasant waiting room atmosphere.
Consistently arrives at work, in professional attire, on time and completes all tasks within established time frame.
Seeks appropriate tasks when primary tasks are completed and assists co-workers as needed.
Demonstrates adaptability to expanded roles.
High School Diploma or GED required.
Post high school education in office operations preferred.
Customer service training preferred.
Minimum of one year experience as receptionist in health care setting and experience with office equipment.
Working knowledge of Microsoft office and EMRs.

Nice To Haves

Minimum of 1 year experience as a medical office receptionist in a healthcare setting.

Responsibilities

Greets patients and families in polite, prompt, helpful manner
Provides any necessary instructions/directions
Provides necessary forms to patient for completion and signature, reviews same for accuracy
Assures proper completion of the HIPPA forms
Inputs information into computer
Verify and/or update insurance information and address information changes
Informs appropriate office personnel of patient arrival via computer system
Collects copay and prepares receipt
Updates schedules with copay information
May be involved in reconciling and balancing receipts
Makes change from petty cash
Maintains proper documentation and processes receipts appropriately
Assures petty cash receipts are reconciled and signed by second person not involved in collection of money.
Processes incoming phone calls and assures messages are documented appropriately utilizing the EMR if appropriate.
Scans information to EMR if appropriate
Processes mail
Ensures that requests for information are handled promptly and effectively
Ensures letters from Medicare are forwarded to the appropriate individual
Ensures record requests from insurance companies are handled according to policy
Ensures record requests from law firms are handled according to policy
Uses computer system to generate information necessary for billing including printing of schedules and charge tickets.
Maintains clean, orderly waiting area including beverage area and reading materials
Supplements office staff as reception tasks permit by assisting with photocopying, computer input/typing, scheduling laboratory or radiology work as directed.
Prepares return to work slips as required by office.
May be asked to assist with scheduling patients for follow-up appointments, procedures, second opinions, laboratory and radiology procedures
Other duties as assigned