Medical Office Assistant
About The Position
Essential Duties & Responsibilities • Greet patients and visitors with a smile in a polite, prompt, helpful manner. Provides any necessary instructions/directions. Informs the appropriate department/person of the patient's arrival. . Verify patient's insurance. . Prepare for encounters the day before. . Request authorizations/ verify current authorizations. • Follows office policies, procedures, and protocols as appropriate. • Communicate effectively with other staff members. • Complete necessary paperwork such as fee tickets, etc. Uses computer systems to generate information necessary for billing. • Updates patient information, collects co-pays, provides any necessary form(s) needing completion, obtains signature as necessary. • Maintains a clean, orderly waiting room and work area. • Promote fully electronic workflows and collaborate with leadership to reduce manual paper processes where feasible. • Answers phone promptly and pleasantly and handles customer needs expeditiously, such as making appointments, taking messages for the clinical staff, etc. • Proactively escalates patient, workflow, or operational concerns to leadership with constructive solutions. • Participate in creative ways to promote patient engagement and personalize patient outreach, improving overall experience and driving authentic patient reviews. • Timely completes any mandatory company training and participates in required emergency drills or other trainings as assigned. • Updates information in electronic patient charts according to policy and procedure. • Maintain patient, staff, and employer confidentiality. Comply with all HIPAA regulations. • May perform other job activities as assigned. Mondays, Wednesdays, & Fridays 8 am - 5 pm Lunch 12 pm - 1 pm Tuesday & Thursdays 9 AM - 6 PM LUNCH 1 PM -2 PM.
Responsibilities
- Greet patients and visitors in a polite, prompt, helpful manner
- Verify patient's insurance
- Prepare for encounters
- Request authorizations/ verify current authorizations
- Follow office policies, procedures, and protocols
- Communicate effectively with other staff members
- Complete necessary paperwork
- Update patient information, collect co-pays, provide necessary forms, obtain signatures
- Maintain a clean, orderly waiting room and work area
- Promote fully electronic workflows and reduce manual paper processes
- Answer phone promptly and handle customer needs
- Escalate patient, workflow, or operational concerns to leadership
- Participate in patient engagement and personalize patient outreach
- Complete mandatory company training
- Update information in electronic patient charts
- Maintain confidentiality and comply with HIPAA regulations
- Perform other job activities as assigned
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
