Medical Office Assistant

American Addiction Centers•Charlotte, NC

1d•Onsite

About The Position

The Medical Office Assistant position at Advocate Health, within the GCMG CNSA: Charlotte - Surgery: Neurosurgery department, is a full-time role requiring 40 hours per week. This position encompasses a wide range of responsibilities including non-clinical administrative tasks, direct clinical support, adherence to medical record and HIPAA standards, and active participation in patient satisfaction initiatives. Key duties involve managing patient flow, scheduling, handling communications, assisting with medical records, performing basic clinical measurements, and maintaining a clean and safe work environment. The role is critical for ensuring efficient operations and high-quality patient care. Advocate Health is a large nonprofit, integrated health system formed from Advocate Aurora Health and Atrium Health, serving nearly 6 million patients across 69 hospitals and over 1,000 care locations with 155,000 teammates.

Requirements

2 years of related experience or combination of education/experience
High school diploma or GED
Good communication skills
Familiarity with computers
Good time management and organizational skills
Current CPR certification
Ability to work varying shifts to meets needs of center
Ability to work under stressful conditions and in difficult situations
Able to respond quickly to patient needs and work at a fast pace
Ability to assist in evacuation of patients in the event of a fire or other disaster
Ability to lift up to 35 pounds without assistance

Nice To Haves

Experience taking patient vital signs
Knowledge of medical terminology and CPT/ICD9 coding

Responsibilities

Informs provider regarding delays and the status of waiting patients
Assists with medical record maintenance by preparing documents for scanning
Assists patients with the self check-in process as needed
Answers telephones, respond to questions, take messages or transfer calls as appropriate
Schedules appointments and referrals as needed
Performs patient check-in, registration and insurance verification as directed
Handles cash/credit collections and the reconciliation process
Provides written patient education and discharge instructions
Reinforces discharge instructions from the provider
Assists patients in obtaining additional services ordered by the provider prior to leaving the practice as part of discharge planning and setting up referrals for additional services
Accurately performs and maintains site quality control logs in accordance with standards for maintaining CLIA certification
Maintains test tracking log (if applicable) and communicates to the provider any delays in obtaining results
Responsible for accurate specimen collection including patient identification and labeling based on laboratory collection procedures
Knows where emergency equipment is located and makes it available to the provider
Reports non-functioning or non-compliant equipment to the appropriate department and site leadership
During the visit measure and records accurately: blood pressure, pulse, temperature, height, weight and records reason for the visit
Screens patient calls
Directs urgent and emergent concerns to the provider
Responds to messages and documents follow up in the medical record
Practices standard precautions in all patient encounters as appropriate
Orders supplies as directed and maintains inventory par levels using standard products, and paying attention to waste
Promotes a green environment by adhering to organizational guidelines for recycling and prudent utilization of resources
Handles patient flow, including the preparing of rooms and patients and other duties as identified by the Advocate Medical Group physician office standards protocol
Stocks exam rooms using AMG standards
Performs various test/procedures as directed by the provider and in accordance with training, competency and site policies and procedures
Maintains clean and safe work environment consistent with infection control and safety guidelines
Maintains work area in accordance with the facility site checklist
Cleans exam rooms between patients including equipment used during the visit and the patient waiting room area as needed
Complies with established OSHA safety standards and other required regulatory standards
Participates in annual safety training and demonstrates Culture of Safety behaviors/techniques
Reports all non-compliance and incident occurrences and completes appropriate reporting method
Supports quality initiatives as required
Maintains confidentiality in all aspects of patient care and communication in person and via the telephone
Disposes and shreds papers containing patient identifiable information according to policy
Adheres to form standardization protocol
Provides efficient, high quality service to patients who arrive or who telephone or visit in person to request information
Consistently demonstrates sincere understanding and empathy in interactions with patients
Consistently adheres to Advocate Medical Group (AMG) service standards and Advocate's MVP
In collaboration with team, meets or exceeds established patient satisfaction targets
Treats patients, families and associates with respect and incorporates cultural differences into interactions/care
Participates in activities to evaluate and improve processes that will contribute to patient, associate and provider satisfaction
Responsible for conveying a professional image in compliance with AMG clothing and grooming standards, and wears AMG provided identification badge at all times
Completes all required customer service training and complies with scripting initiatives
Functions as a clinical support for the practice
Attentive and responsive to the needs and concerns of patients, staff and providers and works closely to resolve issues with involved parties
Maintains awareness of current standards of care
Attends and participates in meetings and in-services
Maintains skills competency including current CPR certification
Completes annual competency reviews

Benefits

Comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more
Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program