MUSCP - Medical Office Assistant - Tidelands Multispecialty Clinic
About The Position
MUSC Health at Tideland's is an MUSC Ambulatory Multi-Specialty clinic specializing in patient-centered care in Murrell's Inlet, SC. MUSC Health Tidelands Multispecialty offers access to various specialty services, including, but not limited to, Pediatric Cardiology, Adult Cardiology, Gynecological Oncology, Pediatric Gastroenterology, Thoracic Surgery, and much more! Job Summary/Purpose: Greets and welcomes patients and families in person or on the telephone. Optimizes the patients' experience and clinic efficiency time by scheduling appointments appropriately, either by phone or in person. Maintains patient accounts by obtaining, recording, and updating personal and financial information accurately and effectively. Collects Co-pays and prior patient balances. Protects patients' rights by maintaining confidentiality of personal and financial information. Position also involves customer service, message distribution, ancillary scheduling and referrals management. Ability to interact with medical professionals and other care team members from diverse cultures and background.
Requirements
- High School diploma or equivalent education required.
- One year of customer service experience required.
- Must have basic computer skills.
- Demonstrate ability to organize and prioritize work, provide excellent verbal and written communication, interact tactfully with customers and establish and maintain effective relationships with others.
Nice To Haves
- Previous healthcare front desk experience preferred.
Responsibilities
- Obtain and update demographic and insurance information for all patients.
- Meet standard productivity metrics while performing the pre-registration and registration process.
- Complete all regulatory and compliance related forms for the visit.
- Complete verification and payment workflow, including screening for potential funding sources, and setting patient expectations for reimbursement.
- Demonstrate commitment to positive patient and family experiences and excellence in customer service.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Religious, Grantmaking, Civic, Professional, and Similar Organizations
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
