Medical Office Assistant

Allergy & Ent Assoc•Turlock, CA

7d•Onsite

About The Position

Essential Duties & Responsibilities • Greet patients and visitors with a smile in a polite, prompt, helpful manner. Provides any necessary instructions/directions. Informs the appropriate department/person of patient's arrival. • Follows office policies, procedures, and protocols as appropriate. • Communicate effectively with other staff members. • Complete necessary paperwork such as fee tickets, etc. Uses computer systems to generate information necessary for billing. • Updates patient information, collects co-pays, provides any necessary form(s) needing completion, obtains signature as necessary. • Maintains a clean, orderly waiting room and work area. • Promote fully electronic workflows and collaborate with leadership to reduce manual paper processes where feasible. • Answers phone promptly and pleasantly and handles customer needs expeditiously, such as making appointments, taking messages for the clinical staff, etc. • Proactively escalates patient, workflow, or operational concerns to leadership with constructive solutions. • Participate in creative ways to promote patient engagement and personalize patient outreach, improving overall experience and driving authentic patient reviews. • Timely completes any mandatory company training and participates in required emergency drills or other trainings as assigned. • Updates information in electronic patient charts according to policy and procedure. • Maintain patient, staff and employer confidentiality. Comply with all HIPAA regulations. • May perform other job activities as assigned.