Medical Office Assistant

VERNON J HARRIS EAST END COMMUNITY HEALTH CENTER•Richmond, VA

36d•Onsite

About The Position

At Capital Area Health Network, we are committed to more than just providing healthcare—we are dedicated to transforming lives through compassion, excellence, and purpose-driven service. As a valued member of our mission-focused medical team, you'll be part of a culture that fosters our CAHN Cares: Compassion—We treat every person with dignity and fairness, embracing all and ensuring no one is alienated or discriminated against. Accountability—We safeguard the confidentiality of our patients and staff and are transparent in reporting to stakeholders and the community. Reverence—We answer a higher call to serve, uplift those in need, and create a community rooted in mutual respect and shared humanity. Excellence—We are committed to continuous learning and professional development, ensuring the delivery of culturally responsive, high-quality care. Stewardship—We responsibly manage our resources to benefit both the organization and the community we serve. We offer comprehensive primary care, dental services, and behavioral health support to our patients, ensuring every individual receives the quality care they deserve, regardless of background or circumstance. Our mission is clear: To deliver effective, accessible and culturally responsive care, education, and advocacy that promote health and quality of life. Discover a place where your work makes a difference. Discover Capital Area Health Network. JOB SUMMARY The Medical Office Assistant provides essential administrative and clinical support to ensure the efficient operation of a medical practice. This role serves as a primary point of contact for patients, assisting with scheduling, check-in and check-out, insurance verification, and maintaining accurate medical records. The Medical Office Assistant supports providers by preparing exam rooms, taking vital signs, and assisting with basic clinical tasks within their scope. Strong communication, organization, and customer service skills are essential, as the assistant helps create a welcoming environment while ensuring patient needs are met promptly and professionally. This position plays an integral role in delivering high-quality, patient-centered care and supporting the daily operations of the healthcare team.

Requirements

High School Diploma or equivalent required; Associate’s degree or higher preferred.
Minimum of 1-2 years of experience in a healthcare setting, with experience in referral coordination or a similar administrative role preferred.

Responsibilities

Manage and process patient referrals to specialty providers, ensuring appointments are scheduled accurately and in a timely manner.
Provide bilingual support (Spanish and English) to patients, ensuring they understand referral processes, appointments, and required documentation.
Communicate with external provider offices, insurance companies, and specialists to confirm appointments, verify availability, and resolve referral-related concerns.
Monitor referral progress, follow up with patients, and ensure all referrals are completed within expected timeframes.
Maintain thorough and up-to-date referral documentation within the Electronic Health Record (EHR) system.
Assist with insurance verification, prior authorizations, and obtaining necessary approvals for specialty services
Ensure that patients receive reminders and follow-up notifications about their referral appointments.
Work closely with clinical and administrative teams to troubleshoot referral issues and support continuity of patient care.