Medical Office Assistant
About The Position
Planned Parenthood of Maryland (PPM) is a not-for-profit family planning agency that provides high-quality, affordable reproductive health care for women, men, and teens. Our mission is to enable all Marylanders to have access to a wide range of high-quality, affordable reproductive health care services. We help individuals make informed decisions about their reproductive health, family planning options, and sexuality. Why Join us? At PPM, you will be a part of a diverse team of doctors, nurses and staff that play a vital role in the lives of others! If you want to be a part of a passionate and diverse team - we are looking for you! Job Description: The Medical Office Assistant provides administrative and clerical support to the clinic. In this position you will: facilitate communication, correspondence and contributes to patient care; ensure the smooth flow of patients through the clinic for patient appointments; and offer friendly, courteous assistance to every customer to ensure they have a positive and professional experience. Bilingual - Spanish/English Highly Preferred! This position is full-time and has the following schedule: Monday: 10:30am-7:00pm Tuesday-Friday: 8:30am-5:00pm Overview of what you as a Medical Office Assistant will do: Make health center appointments, including appropriate financial and insurance eligibility. Assist patients with verbal registration including appropriate financial and insurance eligibility screening. Correctly enters patient information into the Electronic Practice Management system and Electronic Health Record system. Protects Patients’ Rights by adhering to all HIPAA requirements including maintaining confidentiality of medical, personal, and financial information. Perform daily periodic quality assurance activities. Customer Service: Demonstrates PPM customer service standards. Social perceptiveness and service oriented. Provides patients with opportunity to provide feedback through patient surveys and reviews. Greets clients politely and promptly and provides correct information for registration and check-out. Health Center Operations: Offer community referrals and resources to patients. Prepares for next day appointments (confirmation calls, insurance verification). Proficiency in MS Office and patient management software. Works With Others: Medical Office Assistants have contact with employees, patients, and outside agencies, furnishing and obtaining information. Requires a cooperative and courteous attitude, as well as excellent phone and communication skills. Excellent written and verbal communications skills.
Requirements
- High school diploma or GED required.
- Minimum of 6 months experience working in a health care center or health care setting performing front office medical assistant duties required.
- Will consider 2 years of customer service in related industry.
- Ability to read, write, and speak English fluently.
Nice To Haves
- Bilingual Spanish/English – a plus!
Responsibilities
- Make health center appointments, including appropriate financial and insurance eligibility.
- Assist patients with verbal registration including appropriate financial and insurance eligibility screening.
- Correctly enters patient information into the Electronic Practice Management system and Electronic Health Record system.
- Protects Patients’ Rights by adhering to all HIPAA requirements including maintaining confidentiality of medical, personal, and financial information.
- Perform daily periodic quality assurance activities.
- Demonstrates PPM customer service standards.
- Social perceptiveness and service oriented.
- Provides patients with opportunity to provide feedback through patient surveys and reviews.
- Greets clients politely and promptly and provides correct information for registration and check-out.
- Offer community referrals and resources to patients.
- Prepares for next day appointments (confirmation calls, insurance verification).
- Proficiency in MS Office and patient management software.
- Medical Office Assistants have contact with employees, patients, and outside agencies, furnishing and obtaining information.
- Requires a cooperative and courteous attitude, as well as excellent phone and communication skills.
- Excellent written and verbal communications skills.
Benefits
- Medical, Dental, and Vision insurance.
- Flexible Spending Account.
- Life, AD&D Insurance.
- Short-Term and Long-Term Disability.
- Paid Time Off (PTO) and Paid Holidays.
- Employee Assistance Program.
- 401(k) Retirement Plan.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
