Medical Office Assistant

Planned Parenthood of Maryland • Annapolis, MD

22d • $17 - $19

About The Position

The Medical Office Assistant provides administrative and clerical support to the clinic. In this position you will: facilitate communication, correspondence and contributes to patient care; ensure the smooth flow of patients through the clinic for patient appointments; and offer friendly, courteous assistance to every customer to ensure they have a positive and professional experience.

Bilingual - Spanish/English Highly Preferred!

This position is full-time and has the following schedule:
Monday: 10:30am-7:00pm
Tuesday-Friday: 8:30am-5:00pm

Requirements

• High school diploma or GED required.
• Minimum of 6 months experience working in a health care center or health care setting performing front office medical assistant duties required.
• Will consider 2 years of customer service in related industry.
• Ability to read, write, and speak English fluently.

Nice To Haves

• Bilingual Spanish/English – a plus!

Responsibilities

• Make health center appointments, including appropriate financial and insurance eligibility.
• Assist patients with verbal registration including appropriate financial and insurance eligibility screening.
• Correctly enters patient information into the Electronic Practice Management system and Electronic Health Record system.
• Protects Patients’ Rights by adhering to all HIPAA requirements including maintaining confidentiality of medical, personal, and financial information.
• Perform daily periodic quality assurance activities.
• Demonstrates PPM customer service standards.
• Social perceptiveness and service oriented.
• Provides patients with opportunity to provide feedback through patient surveys and reviews.
• Greets clients politely and promptly and provides correct information for registration and check-out.
• Offer community referrals and resources to patients.
• Prepares for next day appointments (confirmation calls, insurance verification).
• Proficiency in MS Office and patient management software.
• Medical Office Assistants have contact with employees, patients, and outside agencies, furnishing and obtaining information. Requires a cooperative and courteous attitude, as well as excellent phone and communication skills.
• Excellent written and verbal communications skills.

Benefits

• Medical, Dental, and Vision insurance.
• Flexible Spending Account.
• Life, AD&D Insurance.
• Short-Term and Long-Term Disability.
• Paid Time Off (PTO) and Paid Holidays.
• Employee Assistance Program.
• 401(k) Retirement Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED