Medical Office Assistant

Allergy & Ent Assoc•The Woodlands, TX

About The Position

Essential Duties & Responsibilities • Greet patients and visitors with a smile in a polite, prompt, helpful manner. Provides any necessary instructions/directions. Informs the appropriate department/person of patient's arrival. • Follows office policies, procedures, and protocols as appropriate. • Communicate effectively with other staff members. • Complete necessary paperwork such as fee tickets, etc. Uses computer systems to generate information necessary for billing. • Updates patient information, collects co-pays, provides any necessary form(s) needing completion, obtains signature as necessary. • Maintains a clean, orderly waiting room and work area. • Promote fully electronic workflows and collaborate with leadership to reduce manual paper processes where feasible. • Answers phone promptly and pleasantly and handles customer needs expeditiously, such as making appointments, taking messages for the clinical staff, etc. • Proactively escalates patient, workflow, or operational concerns to leadership with constructive solutions. • Participate in creative ways to promote patient engagement and personalize patient outreach, improving overall experience and driving authentic patient reviews. • Timely completes any mandatory company training and participates in required emergency drills or other trainings as assigned. • Updates information in electronic patient charts according to policy and procedure. • Maintain patient, staff and employer confidentiality. Comply with all HIPAA regulations. • May perform other job activities as assigned.

Responsibilities

Greet patients and visitors in a polite, prompt, helpful manner
Follow office policies, procedures, and protocols
Communicate effectively with other staff members
Complete necessary paperwork such as fee tickets
Use computer systems to generate information necessary for billing
Update patient information, collect co-pays, provide necessary forms, and obtain signatures
Maintain a clean, orderly waiting room and work area
Promote fully electronic workflows and reduce manual paper processes
Answer phone promptly and handle customer needs
Escalate patient, workflow, or operational concerns to leadership
Participate in patient engagement and personalize patient outreach
Complete mandatory company training and participate in required emergency drills
Update information in electronic patient charts
Maintain patient, staff and employer confidentiality and comply with HIPAA regulations
Perform other job activities as assigned