MUSCP - Medical Office Assistant - Psychiatry: Project Rex Clinic

Medical University of South Carolina•Charleston, SC

About The Position

To provide constant and efficient operations of the physician medical office. Duties to include scheduling, patient registration, telephone triage, medical records, billing, and collections. Coordinate and participate in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, cash management and patient appointment scheduling. Position also involves customer service, message distribution, ancillary scheduling and preparation and referrals management.

Requirements

High School diploma or equivalent education required.
Must have basic computer skills.
Demonstrate ability to organize and prioritize work, provide excellent verbal and written communication, interact tactfully with customers and establish and maintain effective relationships with others.
High school diploma or equivalent (GED), with 1 year of customer service experience.
Ability to interpret and apply financial procedures and regulations preferred.

Nice To Haves

One year of customer service experience preferred.
Previous healthcare front desk experience preferred.
Previous experience with hospital information systems or word processing preferred.

Responsibilities

Greet patients promptly.
Receive accurate and update demographic information on all patients to include insurance and authorizations.
Set up patient demographics, insurance and case information on computer system.
Prepare chart, routing slip and any other information needed for patient visit.
Schedule appointments and answer incoming calls.
Prepare daily schedules.
Answer any question relating to patients account.
Up-front collections to patient accounts, collect on outstanding patient balances for MUSCP.
Perform end of day procedures.
Post all personal and mail in payment to accounts.
Answer any questions relating to patients accounts.
Make referrals as necessary.
Maintain working knowledge of all Managed Care Contracts for MUSCP/MUSCPC to include insurance benefits, preferred hospitals, laboratories and pre authorizations.
Medical Records: Create, file, prepare and update all medical records information.
Assist office with administrative duties to include typing, contacting insurance companies, researching documents, coping of medical records, mail request for insurance companies, attorneys and any other request.
Maintain and follow all correspondence and incoming mail.
Maintain compliance with federal and state regulations and organizational policies.
Other duties as assigned.