About The Position

The position involves performing reception duties, maintaining clinical and financial records, managing front office inventory, and handling medical records within a physician's office. The role is essential for ensuring smooth communication and efficient processing of patient referrals and appointments.

Requirements

  • Current BLS certification required or must be obtained within 30 days of hire.
  • High School Diploma or GED.

Nice To Haves

  • Customer Service or Physician's Office experience preferred.

Responsibilities

  • Screens and refers all incoming calls and visitors to ensure accurate communication.
  • Procures patient referrals in accordance with Physician requests and processes mail efficiently.
  • Schedules appointments for patient referrals as requested by Physicians.
  • Logs all referrals according to established guidelines and posts referral numbers to patient's account.
  • Advises patients on obtaining referral numbers and provides necessary information regarding their referral.
  • Opens and distributes mail to appropriate personnel daily.
  • Ensures accurate patient information is entered into the EPIC system.
  • Ensures daily audit journals are balanced and enters charges accurately.
  • Forwards all monthly reports to the Central Business Office in a timely manner.
  • Prepares daily deposits per center procedure.
  • Updates patient information with pertinent information as needed.
  • Arranges payment agreements as indicated.
  • Maintains inventory of front office supplies as required.
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