Medical Office Assistant (MOA) - Infusion

Advocate Aurora Health • Park Ridge, IL

221d • $20 - $30

About The Position

The Medical Office Assistant (MOA) - Infusion position at Advocate Health involves a variety of non-clinical and clinical responsibilities aimed at supporting patient care and ensuring efficient office operations. The role requires the MOA to assist with medical record maintenance, patient check-in processes, appointment scheduling, and insurance verification. Additionally, the MOA will provide clinical support by measuring vital signs, assisting with patient education, and ensuring compliance with safety and HIPAA standards. The position is full-time, with a schedule from Monday to Friday, 8:30 AM to 5 PM.

Requirements

• 2 years of related experience or combination of education/experience.
• Experience taking patient vital signs preferred.
• Knowledge of medical terminology and CPT/ICD9 coding preferred.
• High school diploma or GED.
• Good communication skills.
• Familiarity with computers.
• Good time management and organizational skills.
• Current CPR certification.

Responsibilities

• Informs provider regarding delays and the status of waiting patients.
• Assists with medical record maintenance by preparing documents for scanning.
• Assists patients with the self check-in process as needed.
• Answers telephones, responds to questions, takes messages or transfers calls as appropriate.
• Schedules appointments and referrals as needed.
• Performs patient check-in, registration, and insurance verification as directed.
• Handles cash/credit collections and the reconciliation process.
• Provides written patient education and discharge instructions.
• Reinforces discharge instructions from the provider.
• Assists patients in obtaining additional services ordered by the provider prior to leaving the practice.
• Accurately performs and maintains site quality control logs in accordance with standards for maintaining CLIA certification.
• Maintains test tracking log and communicates to the provider any delays in obtaining results.
• Responsible for accurate specimen collection including patient identification and labeling.
• Knows where emergency equipment is located and makes it available to the provider.
• Reports non-functioning or non-compliant equipment to the appropriate department and site leadership.
• Measures and records accurately: blood pressure, pulse, temperature, height, weight, and reason for the visit.
• Screens patient calls and directs urgent and emergent concerns to the provider.
• Orders supplies as directed and maintains inventory par levels.
• Handles patient flow, including preparing rooms and patients.
• Cleans exam rooms between patients and maintains a clean work environment.
• Complies with established OSHA safety standards and participates in annual safety training.
• Maintains confidentiality in all aspects of patient care and communication.
• Participates in activities to evaluate and improve processes that contribute to patient satisfaction.

Benefits

• Paid Time Off programs.
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED