Medical Office Assistant III (Fairfax)

HH MedStar Health • Fairfax, VA

76d • $26,865 - $40,553

About The Position

This Full-Time position will be represented by the Service Employees International Union (SEIU) Local 722. This is the second job in a series of two that perform clerical/secretarial/administrative office support functions in a medical setting/office at WHC. May be a secretary for one or more physicians, medical, or professional staff.

Requirements

• High School Diploma or GED required.
• May require up to 1 year of technical or other specialized training including advanced training in secretarial/medical office support.
• 1 to 3 years experience, preferably in a doctor's office or medical environment/health care setting demonstrating organizational skills and a working familiarity with medical terminology and office computers.
• Requires the ability to read and write; and knowledge of grammar, and arithmetic including fractions and decimals.
• May require the use of standard office/medical equipment.

Responsibilities

• Receives and screens telephone calls and visitors to the office.
• Determines the need(s) of the caller/visitor and addresses them accordingly, providing information per department/ Hospital policy.
• Refers inquiries of a technical nature to an appropriate staff member.
• May make calls for physicians and/or staff including calling in refill prescriptions (with authorization/ approval) to a pharmacy.
• Takes and forwards messages.
• Schedules appointments for patients including coordinating appointments with other medical offices and for tests, including pre-admissions testing.
• Confirms appointments.
• May give instructions to patient, explain an upcoming procedure/test, and/or answer questions.
• Maintains calendar(s) for a physician, staff, and/or department/clinic including patient appointments, surgeries, meetings, etc.
• Collects needed information (including patient charts prior to appointment/meeting and may brief attendees).
• Makes travel arrangements and prepares expense reports as required.
• Completes preliminary registration for new patients and updates information on existing patients (inpatients and/or outpatients) in the Hospital's or department's scheduling system.
• Obtains necessary demographic and insurance information, referrals, pre-certifications, signatures, copies, etc.
• May make/create patient chart or request existing one from Medical Records.
• Verifies all information.
• May make referrals when patient has no insurance or means to pay for services.
• Enters physician charges into billing system(s).
• Reviews codes to ensure proper billing.
• Corrects errors or returns forms to medical staff for completion/correction.
• Responds to questions regarding bills from patients, referring physicians, office staff, insurance companies, and the Hospital's Patient Financial Services Department.
• May accept co-payments and make deposits.
• Transcribes dictation including patient narrative and/or discharge summaries, general correspondence, and memoranda.
• Types letters, correspondence, memoranda, grants, proposals, statistical and budget reports from dictation, rough drafts, and/or verbal instructions.
• Prepares and edits manuscripts, articles, and abstracts for presentation and/or publication.
• Composes correspondence for signature based on accepted departmental norms.
• May compose and send correspondence under own signature as appropriate.
• Establishes and maintains a variety of files, records, logs, charts, etc. including departmental files.
• Retrieves files, records, charts, and/or the information therein as necessary including personnel information/time sheets.
• Performs basic data collection and tabulation creating summaries and reports.
• Prepares and distributes monthly on-call schedules to attendings, residents, and appropriate departments.
• Records continuing medical education activities of department personnel.
• Maintains financial records such as budget/fiscal reports ensuring that budgetary guidelines are maintained.
• Prepares vouchers.
• Makes arrangements for meetings/conferences/departmental events, including, but not limited to: inviting guests/speakers and making their travel arrangements; agenda preparation; creation of handouts; determining lodging, meeting and meal arrangements for attendees; organizing registration; and arranging for certificates and honoraria.
• Maintains and orders supplies for personnel/department as needed or requested.
• Audits bills and ensures prompt payment.
• Receives, opens, and date stamps incoming mail.
• Reviews, sorts, and directs mail to the appropriate person in accordance with departmental policy.
• Orients new employees, including residents, to Hospital procedures, schedules and requirements.

Benefits

• This position has a hiring range of $26.865 - $40.553.

What This Job Offers

• Job Type: Full-time
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees