Medical Office Assistant II

Bassett Healthcare Network-posted 3 months ago
$17 - $25/Yr
Full-time
Oneonta, NY
Nursing and Residential Care Facilities
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Are you looking to make a difference by improving the health of our patients? Here you will find an innovative culture that is patient-focused and dedicated to making a difference. We are committed to helping the population we serve, and our communities, achieve optimum health and enjoy the best quality of life possible.

  • Serve as the first point of contact for patients within the Bassett Healthcare Network.
  • Demonstrate excellence in all patient and customer encounters including face-to-face and telephone interactions.
  • Provide administrative support to ambulatory patient care teams through excellent customer service, attention to detail, and interpersonal skills.
  • Communicate clearly, accurately, and timely with nurses and providers regarding patients.
  • Schedule patients for optimum care and provider efficiency.
  • Collect demographic and financial information during the scheduling and/or registration processes.
  • Handle payment collection, cash handling, and processing of insurance eligibility.
  • Train new incoming staff members.
  • Answer phones within 3 rings using a 3-part greeting.
  • Ensure new patients receive a Welcome to Bassett Network Packet.
  • Raise emergent situations or expressed patient problems to Supervisor or Supervising Nurse.
  • Obtain all information necessary to complete the outpatient registration process.
  • Confirm attending PCP and Billing PCP when appropriate.
  • Support the collection of Advanced Beneficiary Notice signatures.
  • Schedule outpatient appointments based on patient needs.
  • Process electronic or written requests for urgent referrals same day.
  • Maintain appropriate inventory of office supplies and required forms for daily operations.
  • Ensure patient information is kept confidential and discussed on a need-to-know basis only.
  • High School Diploma or GED, preferred.
  • 2 year / Associate Degree, preferred.
  • Minimum 2 years relevant work experience, required.
  • Minimum 2 years customer service experience, preferred.
  • Computer Skills.
  • Customer Service.
  • Time Management.
  • Teaching.
  • Maintain Confidentiality.
  • Interacting with People.
  • Paid time off, including company holidays, vacation, and sick time.
  • Medical, dental and vision insurance.
  • Life insurance and disability protection.
  • Retirement benefits including an employer match.
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