Medical Office Assistant II
About The Position
The Medical Office Assistant II serves as the first point of contact for patients within the Bassett Healthcare Network. This is a key role in the patient centered care team. Demonstrates excellence in all patient and customer encounters including face-to-face and telephone interactions. Assures that a high-quality patient experience takes place by providing administrative support to ambulatory patient care teams through excellent customer service, attention to detail, and interpersonal skills. Responsible for providing clear, accurate, timely communication to nurses and providers regarding patients. Responsible for accurate, appropriate scheduling of patients for optimum care and provider efficiency. Responsible for collecting demographic and financial information during the scheduling and/or registration processes to ensure full and timely revenue capture. May have direct revenue responsibility through payment collection, cash handling, processing of insurance eligibility and managed care information. Demonstrates a high level of understanding or acts as a subject matter expert for certain facets of the job (i.e.. Scheduling, Registration, Referrals etc.). Takes a lead in the training of new incoming staff members.
Requirements
- High School Diploma or GED, preferred
- 2 year / Associate Degree, preferred
- an Associate degree may be considered toward one year of relevant work experience
- Minimum 2 years relevant work experience, required
- Minimum 2 years customer service experience, preferred
- Computer Skills
- Customer Service
- Time Management
- Teaching
- Maintain Confidentiality
- Interacting with People
- Sedentary Work - Exerting up to 10 lbs. of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking or standing are required only occasionally, and all other sedentary criteria are met.
- Occasional grasping, lifting, pulling, pushing, reaching, repetitive motion, stooping
- Frequent typing/clerical/dexterity, hearing, standing, talking, walking, seeing/monitor/computer use, visual acuity (color, depth, perception)
- Occasional bodily fluids/bloodborne exposure
- No travel required
Responsibilities
- Reception/Call Handling
- Registration/Appointment Scheduling/Referrals
- Collection of Payment/Cash Handling
- Office Support/Cross Coverage/Confidentiality
Benefits
- Paid time off, including company holidays, vacation, and sick time
- Medical, dental and vision insurance
- Life insurance and disability protection
- Retirement benefits including an employer match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Ambulatory Health Care Services
Education Level
Associate degree
Number of Employees
1,001-5,000 employees
