Medical Office Assistant II- Holloway Program, Wilmington
About The Position
ChristianaCare's Medical Group is looking to hire a Full-Time Office Assistant II to support the Holloway Program. HIV/AIDS Care | ChristianaCare The Office Assistant II is the first point of contact between the practice and the patient and is responsible for creating a friendly, welcoming calm and efficient environment for the practice. The Office Assistant II serves patients with poise and compassion virtually or on-site, fields phone calls, answers patient questions, schedules new and follow-up appointments, registers patients and updates records and represents the entire practice every time there is interaction with a patient. In addition, the Medical Office Assistant II assists with the training of Medical Office Assistant staff and provides guidance with workflow questions. Delivering health, not just health care is our promise to our community. Be a part of an organization that makes a difference and impacts the lives of each other and the communities we serve through our commitment of being excellent today and even better tomorrow. Work Schedule: Monday to Friday: 8:30am - 5:00pm No weekends/holidays
Requirements
- High School Graduate or equivalent required.
- 2 years’ experience in a medical office practice setting is required; 3 years’ experience is preferred
- Interested candidates should attach an updated copy of their resume during the application process.
Responsibilities
- Assists with the training of Medical Office Assistant Staff
- Subject Matter Expert on Medical Office Assistant operations/procedures/processes
- Point of contact for Medical Office Assistant regarding questions, concerns and guidance with Medical Office Assistant operations, procedures, and processes
- Schedules appointments with awareness of insurance, provider, and location for virtual and on-site appointments
- Greet and interact with patients in a professional manner, virtually or on-site in order to collect required demographic and financial information.
- Processes/verifies referral information and eligibility for insurance reimbursement as needed.
- Collects payments according to insurance requirements
- Verifies insurance coverage & coordinates referrals
- Performs day end reconciliation of appointments & payments received
- Answers all phone calls in a professional manner and relay accurate messages
- Alerts providers of messages and responds to messages from provider(s)
- Communicates with provider and staff through EMR
- Keeps patients up-to-date on issues until resolution can be accomplished
- Facilitate testing, labs, appointments, etc for patients
- Prepares medical records to include scanning and indexing tests, reports, etc into patient charts as needed
- Responsible for researching issues and responding to the patient in a timely and professional manner
- Assists with copying, faxing, and general administrative support
Benefits
- Full Medical, Dental, Vision, Life Insurance, etc.
- Two retirement planning offerings, including 403(b) with company contributions.
- Generous paid time off with annual roll-over and opportunities to cash out.
- 12 week paid parental leave.
- Tuition assistance
- Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets, insurance and much more!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
