Office Assistant, Adult Outpatient Psychiatry & Therapy at Avenue North
About The Position
ChristianaCare Adult Outpatient Psychiatry & Therapy is looking for a Medical Office Assistant I. This position will be located at Avenue North, which is located at 4000 Nexus Drive in Wilmington, Delaware. Join a respected behavioral health team in the Brandywine Valley, backed by the full resources of ChristianaCare. We provide comprehensive evaluation and treatment for a wide range of emotional and mental health concerns, including PTSD, anxiety, depression, bipolar disorder, grief, and more. Services Offered: Individual, group, and family therapy Cognitive-behavioral therapy Medication management with psychotherapy Psychodynamic and holistic approaches (mindfulness, meditation, lifestyle optimization) Psychological evaluations and testing Our multidisciplinary team includes psychologists, social workers, psychiatric nurses, mental health counselors, and board-certified psychiatrists, ensuring complete, confidential care. Adult Outpatient Psychiatry & Therapy | ChristianaCare As a Medical Office Assistant I , you play a crucial role as the initial point of contact between the practice and patients. Your responsibilities include fostering a friendly, welcoming, and efficient environment. This position entails serving patients with poise and compassion, managing phone inquiries, responding to patient questions, scheduling appointments, registering patients, and updating electronic medical records (EMR). Each interaction with a patient reflects on the practice, underlining the importance of your role in delivering quality service
Requirements
- High School Graduate or GED required
- Attention to detail
- Adaptability
- Excellent communication skills
- Organization
- Problem-solving
Nice To Haves
- Experience in a medical office setting is preferred but not required
Responsibilities
- Scheduling appointments with consideration of insurance details
- Greeting patients professionally to collect demographic and financial information
- Processing referral information while maintaining patient confidentiality
- Collecting payments according to insurance guidelines
- Verifying coverage
- Coordinating referrals
- Performing daily reconciliation of appointments and payments
- Answering phone calls professionally
- Relaying messages accurately
- Utilizing EMR to communicate with providers and staff
- Ensuring timely updates to patients on issues until resolved
- Facilitating necessary testing and appointments
- Preparing medical records by scanning and indexing reports into patient charts
- Researching patient issues and providing timely responses
- Assisting with administrative tasks such as copying and faxing
- Adhering to safety protocols while reporting any unsafe conditions
- Additional duties may be assigned as required
Benefits
- Full Medical, Dental, Vision, Life Insurance, etc.
- Two retirement planning offerings, including 403(b) with company contributions
- Generous paid time off with annual roll-over and opportunities to cash out
- 12 weeks paid parental leave
- Tuition assistance
- Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets, insurance and much more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
