Office Assistant I, Neurology Specialists at Newark
About The Position
ChristianaCare Neurology Specialists at Newark is looking for a Medical Office Assistant I. Neurology Specialists at Newark is located at 200 Hygeia Drive in Newark, Delaware. Join a leading outpatient neurology practice dedicated to improving patients' quality of life through personalized care and advanced treatment options. Our neurologists' partner with patients to manage symptoms, monitor health, and provide comprehensive support for a wide range of neurological conditions. Outpatient Neurology | ChristianaCare Conditions We Treat: Stroke recovery and prevention Headaches and migraines Parkinson's disease Alzheimer's disease and memory loss Seizures and epilepsy Multiple sclerosis Services Offered: Neurologic testing (EEG, EMG, sleep studies) Medication management Physical medicine and rehabilitation We operate as a high-volume, fast-paced practice, delivering efficient and responsive care in a dynamic environment. Be part of a respected team that combines expertise with compassion to deliver exceptional care. As a Medical Office Assistant I, you play a crucial role as the initial point of contact between the practice and patients. Your responsibilities include fostering a friendly, welcoming, and efficient environment. This position entails serving patients with poise and compassion, managing phone inquiries, responding to patient questions, scheduling appointments, registering patients, and updating electronic medical records (EMR). Each interaction with a patient reflects on the practice, underlining the importance of your role in delivering quality service
Requirements
- High School Graduate or GED required.
- Attention to detail.
- Adaptability
- Excellent communication skills
- Organization
- Problem-solving
Nice To Haves
- Experience in a medical office setting is preferred but not required.
Responsibilities
- Scheduling appointments with consideration of insurance details
- Greeting patients professionally to collect demographic and financial information
- Processing referral information while maintaining patient confidentiality
- Collecting payments according to insurance guidelines
- Verifying coverage
- Coordinating referrals
- Performing daily reconciliation of appointments and payments
- Answering phone calls professionally
- Relaying messages accurately
- Utilizing EMR to communicate with providers and staff
- Ensuring timely updates to patients on issues until resolved
- Facilitating necessary testing and appointments
- Preparing medical records by scanning and indexing reports into patient charts
- Researching patient issues and providing timely responses
- Assisting with administrative tasks such as copying and faxing
- Adhering to safety protocols while reporting any unsafe conditions
- Additional duties may be assigned as required.
Benefits
- Full Medical, Dental, Vision, Life Insurance, etc.
- Two retirement planning offerings, including 403(b) with company contributions.
- Generous paid time off with annual roll-over and opportunities to cash out.
- 12 weeks paid parental leave.
- Tuition assistance
- Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets, insurance and much more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Religious, Grantmaking, Civic, Professional, and Similar Organizations
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
