Medical Office Assistant I

Bassett Healthcare • Cooperstown, NY

67d • $16 - $25

About The Position

The Medical Office Assistant I serves as the first point of contact for patients within the Bassett Healthcare Network. This is a key role in the patient centered care team. Demonstrates excellence in all patient and customer encounters including face-to-face and telephone interactions. Assures that a high-quality patient experience takes place by providing administrative support to ambulatory patient care teams through excellent customer service, attention to detail, and interpersonal skills. Responsible for providing clear, accurate, timely communication to nurses and providers regarding patients. Responsible for accurate, appropriate scheduling of patients for optimum care and provider efficiency. Responsible for collecting demographic and financial information during the scheduling and/or registration processes to ensure full and timely revenue capture. May have direct revenue responsibility through payment collection, cash handling, processing of insurance eligibility and managed care information.

Requirements

• High School Diploma or GED, preferred.
• Minimum one year of relevant work experience, required.
• Minimum one year of customer service experience, preferred.
• Computer Skills.
• Customer Service.
• Time Management.
• Maintain Confidentiality.
• Interacting with People.

Nice To Haves

• 2 year / Associate Degree, preferred.
• An associate degree may be considered towards one year of relevant work experience.

Responsibilities

• Receives and greets every patient in a courteous and friendly manner using a welcoming positive tone, words and actions.
• Ensures new patients are provided with a Welcome to Bassett Network Packet which includes Advance Directive information.
• Raises up emergent situations or expressed patient problems directly to Supervisor or Supervising Nurse for assistance.
• Answers phones within 3 rings using a 3-part greeting.
• Takes clear, complete and accurate phone messages or prescription requests using the electronic medical record messaging system.
• Obtains all information necessary to complete the outpatient registration process assuring demographic and insurance information is correct.
• Answers questions from patients regarding the organization and/or services and provides directions to the appropriate clinical location.
• Schedules outpatient appointments to meet the patient's needs while following department scheduling guidelines.
• Conveys to patient what payment is due based on Insurance Card or Insurance Verification system.
• Maintains appropriate inventory of office supplies and required forms for daily operations.

Benefits

• Paid time off, including company holidays, vacation, and sick time.
• Medical, dental and vision insurance.
• Life insurance and disability protection.
• Retirement benefits including an employer match.

What This Job Offers

• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees