Medical Laboratory Customer Service Representative

Interpath Laboratory•North Platte, NE

6h•$15

About The Position

Pathology Services, part of Interpath Laboratory, is seeking a Medical Laboratory Customer Service Representative with excellent people skills to enhance our team. Ideal candidates will have a collaborative spirit and a commitment to supporting both our patients and our team’s goals. Pay: Starts at $15 per hour, with rate negotiable based on experience Schedule: Rotating 4-day work week (9-hour shifts) Benefits: Medical, Dental, Vision with In-Network & Custom Network discounts 401(K) with discretionary employer match Paid Time Off Free clinical diagnostic laboratory testing performed in house In this role, you will be responsible for: Administrative duties: Providing excellent customer service, answering phones, and monitoring for instrumentation alarms. Technical responsibilities: Performing venipuncture for blood collection, obtaining additional specimen types as required, and preparing all samples for lab testing and screening. Accurate data management: Verifying specimen information, performing data entry, and properly identifying patient information. Specimen handling: Receiving, processing, and packaging samples for referral labs while maintaining specimen integrity. Compliance: Following safety protocols, HIPAA policies, Medicare rules, and participating in quality assurance. Flexibility: Covering work shifts at different sites as needed to ensure smooth operations. Education & Certification: High school diploma or equivalent required. Experience: Previous phlebotomy experience is preferred but not required Strong preference for candidates with a stable work history and minimal employment gaps. Skills & Competencies: Excellent communication skills; able to interact professionally with patients and team members. Detail-oriented with a strong focus on accuracy. Highly organized and capable of managing multiple responsibilities effectively. Physical Requirements: Laboratory setting with automated equipment emitting ambient sounds. High level of staff interaction in close quarters; must hear alarms to ensure timely response to safety needs. Regular handling of potentially infectious samples, with required protective gear (lab coat, gloves, goggles, face shield). Ability to sit, stand, bend, kneel, crawl, twist, and walk on uneven surfaces throughout the day. Frequent bending, extended standing, and lifting up to 30 pounds. Flexibility to work extended hours or overtime as needed. OSHA Category: This role involves exposure to blood, body fluids, and/or tissues, with Hepatitis-B vaccination offered to all performing these duties. About Us: Interpath Laboratory is a family-owned and operated clinical and anatomic pathology laboratory serving communities across Oregon, Washington, Nebraska, and Idaho. With more than 90 locations and over 60 years of steady growth, we are one of the Pacific Northwest’s leading independent laboratories, with plans for continued and strategic expansion into the Midwest. We are known for delivering rapid, reliable, and cost-effective laboratory testing while maintaining the flexibility, innovation, and personal connection that come from remaining independent. Our success is built on strong relationships—with our clients, our patients, and most importantly, our employees. At Interpath, we foster a collaborative, supportive work environment where teamwork, professionalism, and positive attitudes matter. We believe great results start with great people, and we are committed to creating a workplace where employees can build meaningful careers while making a real impact in the communities we serve. We are excited to share with you a short video that shows why the Interpath family is so special. Please click here: https://youtu.be/iMaXUt6s9rg

Requirements

High school diploma or equivalent required.
Excellent communication skills; able to interact professionally with patients and team members.
Detail-oriented with a strong focus on accuracy.
Highly organized and capable of managing multiple responsibilities effectively.
Laboratory setting with automated equipment emitting ambient sounds.
High level of staff interaction in close quarters; must hear alarms to ensure timely response to safety needs.
Regular handling of potentially infectious samples, with required protective gear (lab coat, gloves, goggles, face shield).
Ability to sit, stand, bend, kneel, crawl, twist, and walk on uneven surfaces throughout the day.
Frequent bending, extended standing, and lifting up to 30 pounds.
Flexibility to work extended hours or overtime as needed.
This role involves exposure to blood, body fluids, and/or tissues, with Hepatitis-B vaccination offered to all performing these duties.

Nice To Haves

Previous phlebotomy experience is preferred but not required
Strong preference for candidates with a stable work history and minimal employment gaps.

Responsibilities

Providing excellent customer service, answering phones, and monitoring for instrumentation alarms.
Performing venipuncture for blood collection, obtaining additional specimen types as required, and preparing all samples for lab testing and screening.
Verifying specimen information, performing data entry, and properly identifying patient information.
Receiving, processing, and packaging samples for referral labs while maintaining specimen integrity.
Following safety protocols, HIPAA policies, Medicare rules, and participating in quality assurance.
Covering work shifts at different sites as needed to ensure smooth operations.