Medical Interpreter I - Khmer

Asian Pacific Health Care Venture • Los Angeles, CA

363d

About The Position

The Medical Interpreter I - Khmer position is a full-time, non-exempt role within the Clinic Operations Department at the Los Feliz Health Center. The primary responsibility of this position is to provide interpretation services for limited English proficient patients, ensuring effective communication between patients and healthcare providers. The role involves various patient support services, translation of clinic documents, and participation in professional development activities. The interpreter will also assist in data collection and documentation related to patient interactions and clinic performance measures.

Requirements

• High school diploma and 1 year minimum of substantial volunteer or working experience in the targeted community.
• 1 year interpretation/translation experience.
• A certificate of language interpreting in English and targeted language or a certificate of medical interpreter training completion.
• Ability to speak, read, and write fluently in English and targeted language.
• Legal authorization to work in the United States.
• A valid California Driver's license with clean records and access to insured automobile.
• Completion of APHCV Health Assessment Form.
• Completion of DOJ background check.

Nice To Haves

• Proficient in PC/MAC with working knowledge of Microsoft Office applications.
• Experience with intranet and internet.
• Computer literacy in English and targeted language.
• Basic knowledge of health in general.
• Knowledge of targeted communities.
• Strong communication skills.
• Regular predictable attendance during clinic hours.
• Ability to work efficiently, accurately, and with minimum supervision.
• Ability to follow directions and follow up on recommendations from supervisor.
• Ability to work with people of diverse cultural, educational, socio-economic, and linguistic backgrounds.
• Knowledge of health care system in the United States.
• Knowledge of health promotion and education.
• Working experience in medical field, case management, and customer service.
• Ability to teach or instruct others.
• Interest in community health.
• Detail oriented.
• Skilled in time management with multiple priorities.

Responsibilities

• Provide intake and assist with financial screening and Health History intake for limited English proficient patients.
• Provide interpretation at various points of patient interaction to support clinic operations such as scheduled patient visits with providers and patients.
• Call patients 2 days before their appointment to remind them of their appointment.
• Provide either interpretation or instruction at classes for patients on various health topics.
• Contact patients in a timely manner in response to voicemails left by patients.
• Contact and follow up with patients who no-showed for their medical appointment(s) in accordance with the 'No Show Follow Up' procedure. Document such patient contact in EPM or EHR.
• Forward patient's concern and feedback to appropriate personnel within APHCV for resolution and optimization of clinic efficiency.
• Work with clinic operation and medical staff to facilitate efficient patient flow.
• Participate in data collection and verify advanced access data as a special project as well as regular day to day activity.
• Assist with data collection for clinic performance measures.
• Call patients with abnormal lab results. Document such calls made in medical chart according to procedure.
• Document encounters on the interpreter tracking system.
• Verify and schedule future appointments when necessary.
• Submit quality of care and productivity reports to Supervisor, if any.
• Translate clinic documents, outreach materials and health education materials in a timely manner.
• Perform back translation to evaluate the accuracy of the translation.
• Type set or coordinate with other staff to type set the translated material.
• Attend APHCV staff meeting, clinic staff meeting, and other meetings as assigned by supervisor.
• Attend training as assigned by supervisor/clinic operations manager.
• Communicate training needs to supervisor/clinic operations manager.
• Participate in agency wide events.
• Attend a continuing education class for furthering and keeping abreast in the medical interpretation field.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED
• Number of Employees: 51-100 employees