Medical Interpreter- Duke Regional Hospital

Duke University • Durham, NC

211d

About The Position

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Pursue your passion for caring with Duke Regional Hospital in Durham, North Carolina, which ranks as the number four hospital in the Raleigh-Durham, North Carolina area, according to U.S. News and World Report for 2023-2024. Duke Regional Hospital is the second largest of Duke Health's three hospitals and offers a comprehensive range of medical, surgical, and diagnostic services, including orthopedics, weight-loss surgery, women's services, and heart and vascular services. Perform a variety of interpretation, translation and Medical escort services to assist non-English speaking patients receiving care within the Duke Health System.

Requirements

• High-School Diploma or equivalent.
• Successful completion of conversation/translation competency testing in secondary language.
• Knowledge of Medical Terminology.
• Previous experience in a Health Care setting preferred.
• Current N.C. Drivers License with driving record suitable to Duke Van operations.

Nice To Haves

• Spanish medical interpreter knowledge/experience.

Responsibilities

• Participate as a neutral party in the role as conduit of information that must flow between Duke staff and the International or Domestic patient/visitors.
• Ensure that information pertaining to the patient's outpatient services, hospitalization, and Health Care Education are accurately communicated.
• Address and document the patient's questions/concerns regarding the information provided.
• Provide interpreter services, conveying the exact message without summarizing subjectively.
• Maintain accurate daily records on all requests for service and the provision of services.
• Promote customer satisfaction related to Duke services and notify Supervisor of any issues.
• Participate in continuing education programs and competency training.
• Ensure compliance with all policies and procedures related to process, service, and employee work rules.
• Maintain confidentiality in all matters related to patient care and visitor issues.
• Participate in on-call coverage to provide interpretation/translation services during non-business hours.

What This Job Offers

• Job Type: Full-time
• Industry: Educational Services
• Education Level: High school or GED