Medical Intake Coordinator

MedWatch • FL

84d • $16 - $17

About The Position

The Intake Coordinator, via incoming calls, emails, faxes or website, assists with the computer intake of all demographics information on the patient/member and determine whether services requested require precertification based on the employer’s/Third Party Administrator’s contract with MedWatch based on NCQA, URAC and state standards. This is a remote position with no requirement to commute to an office.

Requirements

• High School Diploma
• Excellent data entry and typing skills
• Basic Computer skills/proficient in relevant computer applications
• Medical Terminology
• Ability to handle multiple complex tasks simultaneously with attention to detail and accuracy
• Knowledge of customer service principles and practices
• Some experience in a call center or customer service environment
• Verbal, written and listening communication skills
• Stress tolerance and team work
• Good organizational skills and time management
• Excellent verbal and written communication skills
• Ability to handle difficult situations tactfully and diplomatically.
• Effective problem solving and decision-making skills.
• Strong computer skills with proficiency in MS Office Suite products (Word, Excel, PowerPoint)

Responsibilities

• Handle all incoming MedWatch calls (i.e. start cases, do call logs, forward calls, provide case status, provide claims phone #’s, etc...)
• Make outgoing calls for MedWatch (demos, information for case completion, etc…)
• Make outgoing calls for Bill to Dates and Discharge dates for the nurses
• Complete incoming electronic Webcerts
• Send out CM Reports/Invoices
• Send out Path letters for MW cases
• Handle incoming Path letter responses
• Attach and distribute faxes – anywhere from 100 to 200 per day (sometimes entails opening cases from faxes)
• Make outgoing calls to DMTHR patients introducing nurse and program and transferring case to DM nurse
• Take calls from DMTHR patients explaining program and transferring case to DM nurse
• Check to see if there are any miscellaneous requests from nurses in emails (regarding cases to be opened, changes made to info in cases, etc..)
• Check CM Inbox to see if there are any emails that need to be addressed (i.e. new CM case opened, answering questions regarding UR procedures, etc…) [Heather, Michelle, Sherri]
• Verify patient and provider demos – correct and/or complete when needed
• Handle fax failures, researching fax #’s and re-faxing manually when necessary
• Fax PA Reviews for nurses
• Create cheat sheets, documents, spreadsheets, correspondence, etc…
• Set Follow-up dates for HRA’s in DM
• Make calls to DM patients introducing nurse and program
• Handle mailing for UR, CM and DM

Benefits

• Pay rate: $16.00 - $17.00 per hour

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 101-250 employees