Medical Group Scheduler-PRMC

Presbyterian Healthcare Services

7d • $16 - $22 • Onsite

About The Position

Coordinates the encounter or episode process for the customer/patient including scheduling appointments, entering referrals, updating patient demographics and facilitating the Advanced Access process

Requirements

• High school (G.E.D) required.
• Minimum 9 months of work experience in office, healthcare, or customer service environment is required.
• Must pass EPIC competency for scheduling within 90 days of hire.

Nice To Haves

• One or more years experience in a provider office or one year or more in call center environment or similar environment preferred.

Responsibilities

• Schedules patient appointments according to guidelines by providing documentation of scheduled appointments, procedural instructions and location directions.
• Monitors the daily patient schedule, places reminder calls and identifies no shows for rescheduling.
• Ability to review schedule, anticipate errors and take corrective action.
• Verifies patient demographics and insurance information.
• Answer telephones, takes complete and accurate message and relays information appropriate party to support operational aspects of patient care.
• Ability to answer questions regarding hospital and departmental operations, policies and procedures.
• Retrieves information from files as requested and assembles paperwork and reference material as requested by patients or providers.
• Responsible for following HIPAA confidentiality guidelines while performing all duties.
• Responsible for responding to requests within the scope of the job to include mailing or faxing requested material to other PHS departments facilities and other appropriate facilities.
• Maintains and fosters effective customer relations with patients, providers and the public by listening, responding, and documenting customer phone inquiries and complaints.
• Attempts to resolve complaints in the moment and enters complaints/compliments into Advocate.
• Enters referrals into EPIC to support patient care.
• Exhibits extensive knowledge and understanding of the Advanced Access Process.
• Monitor provider schedules and correct as needed.
• Work with provider/nurse team to ensure patient access.
• Follows team appointment and same day appointment guidelines.
• Generate and track Team appointments and Access forms
• Recognize calls requiring special handling and attention following the EMTALA procedures and redirects the call accordingly.
• Initiate the referral process and faxing of approved referrals. Also providing answers to patients inquires regarding a referral or the referral process.
• Attend monthly meetings.

Benefits

• All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.
• Wellness Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being.
• Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED