Medical Group Access Representative - Patient Access

Kettering Health Network•Kettering, OH

5d•Onsite

About The Position

This position will be responsible for all aspects of customer service. Holds self and others accountable for safety by ensuring appropriate procedures and guidelines are followed. Responsive to coaching and feedback for improvement; demonstrates continued progress by improving competencies, skill development and applying learning. Demonstrates appropriate judgment and thinking skills for situations. Has attended (or reviewed via HealthStream) a minimum of three Town Hall meetings. Maintains knowledge of complex and changing insurance regulations. Responds to complaints and initiates action toward problem resolution; maintains files in an organized manner; uses and maintains office equipment allowing for efficient processing of patient information and documents; communicates effectively (verbal and written), composing letters, emails and all correspondence in a clear, concise, and professional manner. And other duties as assigned.

Requirements

Completion of a high school diploma or equivalent.
Knowledge of multi-line phone system.
Proficient in computers and relevant software applications and practice management technology including electronic recordkeeping.
Knowledge of customer service principles and practices.
Demonstrated initiative and strong organizational skills.
Exceptional interpersonal communication skills with a positive tone and welcoming demeanor.
Ability to work independently on assigned tasks as well as to accept direction on given assignments.
Deals with confidential information and/or issues using discretion and judgment.

Nice To Haves

Post-high school training in finance, billing, or accounting preferred.
Preferred minimum of 1 year of relevant experience and/or training, or equivalent combination of education and experience in a medical receptionist/customer service role.
Previous experience in a medical environment with knowledge of medical terminology preferred.
Computer literate – skilled in word processing and email and able to maintain confidentiality/discretion.
If employee’s practice has a KHMG issued AED, the employee is required to obtain and maintain current BLS certification.

Responsibilities

Responsible for all aspects of customer service.
Holds self and others accountable for safety by ensuring appropriate procedures and guidelines are followed.
Responsive to coaching and feedback for improvement
Demonstrates appropriate judgment and thinking skills for situations.
Maintains knowledge of complex and changing insurance regulations.
Responds to complaints and initiates action toward problem resolution
Maintains files in an organized manner
Uses and maintains office equipment allowing for efficient processing of patient information and documents
Communicates effectively (verbal and written), composing letters, emails and all correspondence in a clear, concise, and professional manner.
Other duties as assigned.