Medical Front Office Specialist

SmartHealth • Phoenix, AZ

2d

About The Position

Our Dental Front Office Specialist is the welcoming face and voice of our practice! This role is all about creating a positive, professional first impression by warmly assisting patients both in person and over the phone. You’ll play a key part in keeping our office running smoothly by expertly coordinating schedules and appointments, supporting an efficient workflow, and contributing to an exceptional patient experience every day.

Nice To Haves

• Minimum 1 year of experience working in a Dental or Medical Front Office is highly preferred
• Working knowledge of dental terminology, procedures and diagnosis, insurance is preferred

Responsibilities

• Greet all patients using scripts and office protocol, answer and manage all incoming calls.
• Schedule patients for new/returning/follow-up appointments and provides all necessary information to prepare them for appointments and procedures. Insurance verification with carriers and patients.
• Verify and update patient information, inform patients of policies, enter data into the system.
• Confirm upcoming appointments and recalls, fill in cancellations and no-shows.
• Verifies authorizations and accepts or transmits fax information for needed physician patient information
• Collects co-payments at time of service, ensure proper billing.
• Check fax/phone/voicemail/email consistently for updates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed