Medical Front Office - Patient Service Specialist - Split Locations

Select Physical Therapy • San Diego, CA

1d • Onsite

About The Position

As a Patient Service Specialist, you will be the first point of contact for patients, managing both the patient and business aspects of the center. This role involves being a patient advocate, communicating with individuals via email and phone, managing patient payments, and utilizing multiple computer programs. Key duties include handling phones, scheduling appointments, performing insurance verification, and running end-of-day reports, all while striving to provide an exceptional patient experience from the moment they arrive.

Requirements

• High School Diploma or GED required
• 1 Year of Front Desk Experience

Nice To Haves

• 1 Year of Medical Office Experience
• Health Care Experience

Responsibilities

• Greet new and existing patients as they arrive, register new patients and provide information about what to expect during their visit
• Schedule patient appointments in person or over the phone
• Regular communication with parties including, but not limited to: attorney offices, insurance companies, translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications
• Provide patients with pertinent information about their next appointment as they check out
• Respond to requests for information from patients, providers, and coworkers

Benefits

• Our mentorship and orientation programs ensure a successful transition
• Generous PTO to maintain a healthy work-life balance
• Comprehensive medical/RX, health, vision, and dental plan offerings
• Company-matching 401(k) retirement plans as well as life and disability protection

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED