Medical Front Office - Patient Service Specialist
About The Position
As a patient service specialist, you will manage both the patient side and business side of the center. Your role at the front desk involves being a patient advocate, communicating with individuals via email and phone, managing patient payments, and utilizing multiple computer programs. The goal is to provide an exceptional experience for patients from the moment they enter the center. This position involves performing front office duties and serving as the first point of contact for patients needing Physical Therapy services, including handling phones, scheduling, insurance verification, and running end-of-day reports. This is a full-time position with weekday hours from 8am-5pm.
Requirements
- High School Diploma or GED
- Health Care Experience
Nice To Haves
- Bilingual (English/Spanish Speaking)
- Insurance Verification Experience
Responsibilities
- Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
- Schedule patient appointments in person and via phone
- Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
- Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications
Benefits
- Our mentorship and orientation programs ensure a successful transition
- Generous PTO to maintain a healthy work-life balance
- Comprehensive medical/RX, health, vision, and dental plan offerings
- Company-matching 401(k) retirement plans as well as life and disability protection
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
