Medical Front Office - Patient Service Specialist
About The Position
The Medical Front Office - Patient Service Specialist is a full-time role based in San Francisco, California, serving as the first point of contact for patients needing Physical Therapy services. This position involves performing front office duties such as handling phones, scheduling appointments, verifying insurance, and running end-of-day reports. The specialist will manage both the patient and business aspects of the center, acting as a patient advocate, communicating via email and phone, managing patient payments, and utilizing multiple computer programs. The goal is to provide an exceptional experience for patients from the moment they enter the center.
Requirements
- High School Diploma or GED
- 1 Year of Front Desk Experience
Nice To Haves
- Insurance Verification Experience
- 1 Year of Medical Office Experience
- Bilingual (English/Spanish Speaking)
Responsibilities
- Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
- Schedule patient appointments in person and via phone
- Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
- Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications
Benefits
- Our mentorship and orientation programs ensure a successful transition
- Generous PTO to maintain a healthy work-life balance
- Comprehensive medical/RX, health, vision, and dental plan offerings
- Company-matching 401(k) retirement plans as well as life and disability protection
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
