Medical Front Office Float

Hill Country Health & Wellness Center•Redding, CA

1d•Onsite

About The Position

Under general supervision, the Medical Front Office Float performs rotating assignments of front office duties covering the front window, back desk, and side desk of the Redding health clinics. This role involves duties associated with patient check-in, appointment scheduling and confirmation, and updating patient information.

Requirements

High school diploma or equivalent.
Previous experience in customer service.
Current CA driver’s license.
Intermediate language skills.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Basic to intermediate math skills.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs.
Ability to calculate figures and amounts such as discounts, interest, commissions, percentages.
Intermediate reasoning skills.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Good working knowledge of Windows operating systems, Microsoft Office Suite - Word, Excel, Outlook, and Internet browsers and related software.
Good working knowledge of medical management software or the ability to learn.
Proficient with computers, copiers, fax machines, printers, 10-key, multi-line telephone systems.

Nice To Haves

Medical clinic experience
CPR certificate

Responsibilities

Open front doors and prepare medical waiting room.
Check machine in the morning and set up for the day.
Update all patient information, phone numbers, address and insurance changes in the computer and the chart.
If a patient has no insurance, initiate an appropriate program for type of visit (Family Pact, Gateway, Sliding Scale, or Presumptive Eligibility).
Have patient sign in.
Collect payments and document on routing slip.
Initiate Time scheduler, what time patient presents at window, what time patient’s superbill gets put up.
Set up a new patient which includes adding all member information with insurance.
Answer phones.
Schedule appointments.
Balance assigned cash bag at end of each day.
Enter Time scheduler, what time patient leaves.
Run various programs that were initiated, Family Pact, Gateway, Cancer Detection Program or Presumptive Eligibility.
Help Side Desk with confirmations when necessary.
Back up-front window when needed.
Designated closer runs final deposit of all cash bags, prints deposit, verifies print out, and drops deposit.
Designated closer enters end of the day numbers in tracking spreadsheet.
Confirm appointments for next day, and 3 days ahead.
Perform insurance confirmation for medical, new patient or new insurance.
Back up phones and front window when needed.
Adhere to Policies & Procedures.
Participate in team systems.
Perform duties ethically.
Maintain client confidentiality.
Demonstrate ability to re-prioritize duties as the need arises.
Use time efficiently.
Be responsible for co-workers & client satisfaction.
Display flexibility in accepting, changing or carrying out assignments.
Maintain a neat, clean & safe work environment throughout the facility.
Perform job duties in a quality manner.