Medical Front Office Coordinator (1840)
About The Position
US Heart and Vascular is needing a Medical Front Office Coordinator to join our team at Birmingham Heart Clinic ASC in Birmingham, AL. Responsibilities: Provides high-level customer service in all interactions with internal and external customers. Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team. Answers calls accurately and with exceptional customer service at all times. Ensures the caller’s needs are met and accurate information is obtained. Ensures calls are documented and triaged appropriately, ensuring patient satisfaction and safety. Acts as patient advocate and liaisons with various departments to meet mutual goals. Addresses concerns of patients, provides service recovery and escalates issues as needed Responsible for scheduling, rescheduling, and canceling all procedure(s). Coordinates all paperwork needed by the facility (Including complete order sets, H&Ps, and imaging). Completes preauthorization for insurance coverage of all scheduled procedures Educates patients/responsible parties regarding the billing process and any additional financial responsibilities, including information on third-party benefits. Provides out-of-pocket cost estimates to patients. Coordinates financial counseling for day surgery. Communicate with the patient, referral source, and clinical staff regarding any access or authorization obstacles. Completes reminder calls to patients for scheduled appointments. Counsels' patients about unpaid bills. Obtains future appointments at the time of service for clinic follow-up, referrals, and ancillary services. Verifies, ensures eligibility and pre-registers patients by obtaining patient demographics and third-party coverage(s) at every encounter. Obtains and documents required for third-party reimbursement. Other duties as assigned. About Birmingham, AL: Birmingham blends history, culture, and a growing job market. The city offers a mix of urban energy and Southern charm. Residents enjoy outdoor spaces, great food, and an affordable cost of living. It’s a welcoming place with something for everyone.
Requirements
- High school diploma or equivalent
- Current BLS Certification
- Minimum of two years of clinical experience in an administrative assistant/procedure scheduler role, preferably in a cardiology practice.
- Fluently speak, read, and write English.
- Proficient in use of PC with experience in Excel, Word, and database management packages.
- Analytical and ability to collect and trend data.
- Ability to solve problems.
Responsibilities
- Provides high-level customer service in all interactions with internal and external customers.
- Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team.
- Answers calls accurately and with exceptional customer service at all times.
- Ensures the caller’s needs are met and accurate information is obtained.
- Ensures calls are documented and triaged appropriately, ensuring patient satisfaction and safety.
- Acts as patient advocate and liaisons with various departments to meet mutual goals.
- Addresses concerns of patients, provides service recovery and escalates issues as needed
- Responsible for scheduling, rescheduling, and canceling all procedure(s).
- Coordinates all paperwork needed by the facility (Including complete order sets, H&Ps, and imaging).
- Completes preauthorization for insurance coverage of all scheduled procedures
- Educates patients/responsible parties regarding the billing process and any additional financial responsibilities, including information on third-party benefits.
- Provides out-of-pocket cost estimates to patients.
- Coordinates financial counseling for day surgery.
- Communicate with the patient, referral source, and clinical staff regarding any access or authorization obstacles.
- Completes reminder calls to patients for scheduled appointments.
- Counsels' patients about unpaid bills.
- Obtains future appointments at the time of service for clinic follow-up, referrals, and ancillary services.
- Verifies, ensures eligibility and pre-registers patients by obtaining patient demographics and third-party coverage(s) at every encounter.
- Obtains and documents required for third-party reimbursement.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
