Medical Front Desk

Total Performance Physical Therapy • Horsham Township, PA

7d

About The Position

Total Performance Physical Therapy is seeking an experienced Front Office Representative / Rock Star Patient Ambassador for our fast-paced, growing outpatient practice. This position works under the supervision of the Business/Office Manager and plays a critical role in delivering an exceptional patient experience from first phone call through discharge.

We are a people-centered, performance-driven physical therapy practice. The front desk is not an administrative afterthought — it is the heartbeat of our clinics.

Position Overview

This role blends medical front office operations, insurance coordination, and patient experience management. You will be the first impression of TPPT and the standard bearer for professionalism, organization, and positivity.

This is a full-time position in a well-established clinic.

Requirements

• Healthcare industry experience required
• Comfortable handling financial transactions and balancing deposits
• Strong communication skills (verbal and written)
• Ability to multitask in a fast-paced setting
• Must be willing to work required evenings and occasional Saturdays
• Must be local to the area
• Only resumes including healthcare experience and confirmation of schedule availability will be considered.
• Must work 2–3 evenings per week
• Must be able to work until 8:00 PM at least 2 nights (Mon–Fri)
• Weekday schedule otherwise

Nice To Haves

• Prior medical front desk experience preferred
• Insurance verification and billing familiarity strongly preferred

Responsibilities

• Greet patients promptly in a courteous, helpful manner
• Check patients in and ensure accurate documentation
• Collect copays and patient balances
• Schedule and manage appointments efficiently
• Answer and manage phones; screen calls; take clear, concise messages
• Provide accurate information to patients regarding services and scheduling
• Balance end-of-day payments and prepare bank deposits
• Alert therapists promptly if prescriptions or authorizations require action
• Ensure every patient receives a 5-Star experience
• Conduct patient surveys and engage with patients proactively
• Support reputation management and patient follow-up processes
• Assist with workshops, community events, and attendance tracking
• Maintain accurate records of email campaigns and marketing initiatives
• Support monthly newsletter coordination

Benefits

• 401(k)
• 401(k) matching
• Company parties
• Free food & snacks
• Free uniforms
• Health insurance
• Paid time off
• Vision insurance
• Competitive salary
• Performance-based incentives
• Opportunity for growth within a growing multi-clinic practice
• Positive, team-oriented environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed