Medical Front Desk
About The Position
Pacesetter Health’s mission is to set the pace in lower extremity care as the partner of choice for leading physicians delivering best-in-class patient outcomes. Based in St. Louis, Missouri, and backed by private equity investors Compass Group Equity Partners ( www.cgep.com ), VSS ( www.vss.com ), Siguler Guff ( www.sigulerguff.com ), and SunGate Capital, Pacesetter Health is a leading growth partner to podiatry clinics throughout the country. General Summary of Duties: Reporting to the Operations Manager, the Front Desk associate performs various non-clinical duties such as collecting copays, verifying insurance, collecting and updating patient information, checking patients in to be seen in a timely manner. Supervisory Responsibilities: None
Requirements
- High school graduation or GED.
- Minimum of one year of medical office experience.
- Knowledge of the practice’s policies and procedures.
- Knowledge of medical terminology and insurance practices.
- Knowledge of grammar, spelling, and punctuation for effective communication.
- Knowledge of computer programs and applications.
Responsibilities
- Gather accurate insurance and demographic information from patients
- Help the patient as needed by explaining forms or portal registration processes.
- Collect patient and insurance payments and balance cash daily.
- Get referrals and authorizations for office services as needed.
- Verify insurance benefits and document charts according to policy
- Provide information to patients about unpaid balances, collect outstanding balances and copays at the time of service.
- Contact patients with outstanding balances by telephone to collect.
- Scan records in the appropriate sections of patient charts and keep patient charts in the proper order.
- Follow company policies regarding patient privacy
- Keep the front office clean and organized, order office supplies as needed.
- Cover other front office positions in the event of unscheduled absences.
- Perform other related duties as directed or assigned.
- Answer telephone calls by the third ring, be friendly and polite to callers
- Remain current on company news by monitoring company communications (emails and announcements) and participating in staff meetings.
- Email should be checked daily.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
