Medical Front Desk Supervisor (Duval County) - Jacksonville, FL

ChenMed • VA

120d

About The Position

The Front Desk Supervisor, functioning under the supervision and guidance of the Center Operations Director and/or Clinical Dyad leader, is responsible for organizing and directing the work of the front desk staff, coordinating staff activities and schedules to ensure effective patient care services are provided, and ensuring quality standards are met. Trains, guides and supports Care Facilitators to ensure organizational front desk standards are met and that they have the tools and resources they need to effectively perform their duties. Leads front office center operations including, quality, compliance, human resources, patient experience, and direct supervision of employees. Leads the VIP customer experience from center entry to exit by ensuring our patients and their family members have a pleasant and memorable experience every visit and with every interaction. Establishes and maintains strong professional relationships with internal work partners and external customers; and through strict adherence of established center guidelines and standards provides the best solutions and options for our patients in support of the overall center experience.

Requirements

• High school diploma or GED equivalent required.
• A minimum of 3 years’ work experience in a medical facility required.
• Ability to lead and coach teams to drive positive outcomes and excellence.
• Strong business acumen and acuity.
• Good knowledge and understanding of general Operations standards, functions, methods, techniques, practices, processes and procedures.
• Understanding of regulatory standards, various local, state and federal laws that apply to the business.
• Excellent critical reasoning, decision-making, and problem-solving skills.
• Strong organizational skills and attention to details.
• Strong leadership, training, written and verbal communication, and interpersonal skills.
• Working knowledge of medical insurance and/or knowledge of electronic medical record EMR systems.
• Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook.
• Ability and willingness to travel locally, regionally and nationwide up to 10% of the time.
• Spoken and written fluency in English.

Nice To Haves

• Some college coursework preferred.
• BLS for Healthcare Providers certification desired.

Responsibilities

• Leads a team of Care Facilitators and other front desk staff.
• Sets performance goals, develops top talent, and implements progressive improvements when needed.
• Instills ChenMed values and behaviors.
• Builds culture and strong engagement.
• Promotes team member retention and development.
• Performs regular facilitated coaching and leadership rounding with front desk team members.
• Consistently executes the core model and follows the Center Playbook procedures.
• Maintains focus on patient retention and positive customer experience.
• Ensures 100% of patients are assigned and scheduled.
• Partners with growth team to ensure scheduling is 100% completed.
• Serves as a primary contributor in hiring and selection of Care Facilitators and other front desk staff.
• Helps patients in and out of their vehicles.
• Engages patients and ensures a pleasant experience.
• Monitors performance and implements corrective action plans when needed.
• Troubleshoots Dashboard, phone, and computer issues.
• Orders office and other needed supplies to ensure the Center is properly inventoried, stocked and maintained.

Benefits

• Great compensation.
• Comprehensive benefits.
• Career development and advancement opportunities.
• Work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees