Medical Front Desk

ENT and Allergy Associates of Florida • Port Saint Lucie, FL

19h • Onsite

About The Position

ENT and Allergy Associates of Florida has been serving the needs of patients for 62 years, providing comprehensive general and subspecialty ENT medical and surgical care. The practice focuses on patient care, offering both diagnosis and rehabilitative services. They are seeking a full-time Medical Front Desk Representative for their Port Saint Lucie and Stuart offices. This role is an excellent opportunity for an experienced individual with strong customer service skills. The ideal candidate should be organized, multitasking-oriented, motivated, and capable of handling a high volume of patients, phone calls, and charts. A self-starter with preferred experience in EMR, medical records, check-in, and check-out, or similar experience, is desired. The candidate must also be willing to learn all aspects of the ENT and Audiology field.

Requirements

• Strong customer service and interpersonal skills.
• Strong written and verbal communication skills with a clear speaking voice.
• The ability to prioritize and handle a high volume of patients.
• The ability to work in a team environment.
• Working knowledge of medical terminology.
• Strong computer literacy.

Nice To Haves

• Prior Medical front desk experience
• EMR and medical records, check in and check out experience
• Bi-lingual Spanish speaking
• 1-year previous experience in a medical practice

Responsibilities

• Providing superior customer service to all patients and guests
• Answer multi-line phones
• Greet patients upon arrival, sign them in and obtain insurance information and any other necessary data
• Provide patients with intake and new patient forms as well as copies of our office policies and legally required documents.
• Process payments from patients for co-pays and uninsured visits.
• Insurance Verification
• Schedule appointments for new and recurring patients based on Physician and PA/NP availability
• Maintain hard copy patient records as well as the files stored in our EHR
• Call patients to remind them of upcoming appointments and to help them schedule testing for off-site services
• Provide patients with support and guidance as needed

Benefits

• Medical, Dental and Vision: Effective 1st of the month after 60 days of full time employment.
• Company paid STD, LTD, Life: Effective 1st of the month after 1 year of full-time employment.
• 401(K): Effective 1st of the month after 1 year of employment.
• 6 Paid Holidays: Effective immediately.
• PTO: Time earned per pay period

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed