Revel Staffing-posted 2 months ago
Full-time • Entry Level
CA

Join a patient-focused healthcare team as a Medical Front Desk Representative. You’ll be the first point of contact for patients, ensuring smooth check-in/out, accurate information capture, and seamless coordination between patients, clinicians, and billing.

  • Greet, register, and check in/out patients; verify demographics and insurance
  • Schedule, reschedule, and confirm appointments; manage multi-line phones and patient messages
  • Collect copays/balances; post payments and issue receipts
  • Verify eligibility/benefits; support referrals, authorizations, and records requests
  • Maintain HIPAA compliance and safeguard PHI at all times
  • Document accurately in the EHR (e.g., Epic/Cerner/eClinicalWorks)
  • Coordinate with clinical and billing teams to resolve patient issues promptly
  • Support front office workflows, daily reconciliations, and reporting as needed
  • Background in healthcare or medical office setting
  • Excellent communication, customer service, and problem-solving skills
  • MediClear Certification (or equivalent certification) required
  • Strong organization and time management; thrive in a fast-paced environment
  • Basic proficiency with EHR/EMR and office software; accurate data entry
  • Bachelor’s degree in a related field
  • Relevant front-office certifications (patient access, medical receptionist)
  • Insurance verification/authorization experience; bilingual a plus
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