Medical Front Desk Receptionist

Anchor Health Initiative • Hamden, CT

437d • $37,440 - $45,760

About The Position

The Patient Care Associate (PCA) at Anchor Health serves as a vital first point of contact for patients, providing essential support in a medical office environment. This role emphasizes creating a welcoming and safe atmosphere for patients, particularly those from the LGBTQ+ community, while managing various administrative tasks to ensure smooth patient care coordination.

Requirements

• High School Diploma or GED.
• Experience working with the LGBTQ+ population and awareness of their specific needs.
• Basic knowledge of Microsoft Office.
• Ability to maintain professional composure and a trauma-informed space.

Nice To Haves

• Bilingual English/Spanish.
• Medical Office Experience.
• Experience working with an EMR, specifically Epic.

Responsibilities

• Welcomes and greets patients or visitors in a friendly manner.
• Directs patients or visitors to appropriate persons or departments.
• Answers calls courteously, provides accurate information, and directs calls to appropriate staff.
• Documents all telephone encounters accurately.
• Assists patients with the registration process and fully registers them in the electronic medical record.
• Reviews and responds to staff communications using the in-basket.
• Schedules patients according to provider scheduling guidelines.
• Contacts patients on behalf of the clinical team and reschedules appointments as directed.
• Coordinates the disclosure of medical records in accordance with guidelines and regulations.
• Maintains patient confidentiality in accordance with HIPAA laws.
• Confirms all patient appointments and demographics.
• Verifies insurance, collects co-payments/balances, and obtains required documents.
• Scans administrative and clinical documents into the EMR as per guidelines.
• Assists with daily patient flow in various areas as needed.
• Reviews incoming faxes and routes them appropriately.
• Participates in LGBTQ+ community events.
• Maintains inventory of office supplies and coordinates order list as needed.
• Follows instructions of clinicians and assists with delegated tasks.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED