Medical Front Desk Receptionist

ONE Health Ohio-posted 29 days ago
Full-time • Entry Level
Youngstown, OH
51-100 employees
Ambulatory Health Care Services
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Join Our Team as a Front Desk Receptionist! Why Work With Us? At One Health Ohio, we believe in fostering a positive work environment that prioritizes our team and our patients. Enjoy competitive benefits and a supportive workplace where your contributions truly matter!

  • Provide exceptional customer service to patients, visitors, and ONE Health Ohio staff
  • Handle all calls in a timely and professional manner.
  • Checking patients in and out using proper procedures and addressing all questions the patient may have.
  • Completing new patient profiles.
  • Verify patient's insurance information in the EHR.
  • Verify household income before placing a patient on a sliding fee scale.
  • Maintain patient accounts by obtaining, recording, and updating personal and financial information.
  • Optimize patients' satisfaction, provider time, and treatment room utilization by maintaining the computerized appointment calendar.
  • Inform patients of ONE Health Ohio's policies and procedures regarding billing, payment of fees, sliding fee schedules, and payment options.
  • Collect applicable patient fees at the time of service.
  • Set up follow-up appointments and providing the patient their patient plans.
  • Reconcile the nightly deposit as per policy.
  • Maintain a safe and clean working environment by complying with procedures, rules, and regulations; adhering to infection-control policies and protocols.
  • Other duties as assigned
  • Ability to maintain confidentiality
  • Preset a positive and professional attitude
  • Planning and organizational skills
  • Proficient in Microsoft Office (Word, Excel, Outlook)
  • Ability to identify problems and to propose feasible solutions
  • Ability to maintain accurate records
  • Ability to enter and maintain data in various company software programs.
  • Knowledge of company's policies and procedures.
  • Knowledge of modern office equipment, troubleshooting, practices, and procedures.
  • Interpersonal/human relations skills
  • Proficient telephone skills
  • Time Management
  • Attention to detail
  • High school diploma or equivalent
  • Patient check-in/out
  • Completing new patient profiles
  • Insurance information verification
  • Sliding fee scale competency
  • CPR or ability to obtain
  • Healthcare experience desired
  • NextGen experience desired
  • PTO and Paid Holidays
  • No nights or weekends!
  • Optional Medical, dental and vision plans
  • 401(k) retirement plan
  • Company-paid life insurance with/AD&D benefit
  • Company-paid long-term disability plan
  • Optional life insurance and short-term disability plan
  • Optional Critical Illness Plan
  • Optional Accident Insurance Plan
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