Medical Front Desk-Patient Engagement Specialist II

Denova Collaborative Health • Phoenix, AZ

45d • Onsite

About The Position

This position serves as a first point of contact for all entities that enter a medical facility and is responsible for a variety of activities related to patient intake and care. This position performs essential functions in both in-person and virtual clinic settings.

Requirements

• GED or High School Diploma required.
• Valid and current CPR, First Aid Certification, and an Arizona Fingerprint Clearance card required (Denova will assist with obtaining a Fingerprint Clearance Card upon acceptance of the offer).
• Strong verbal and written communication skills.

Nice To Haves

• Medical Assistant certification or Associate degree in a health-related field preferred.
• Minimum of six months' professional experience in a similar role, such as customer service or medical front office, preferred.
• Proficiency in using electronic record-keeping systems (EMR, billing software, insurance carrier portals, spreadsheets, etc.) preferred.
• Bilingual capabilities preferred.

Responsibilities

• Welcome, schedule, and check in patients, providing exceptional customer service throughout the process.
• Promptly answer and return phone calls.
• Schedule appointments in accordance with established guidelines.
• Ensure that patient forms, pre-visit screeners, consent packets, and demographic and insurance information are accurately completed and uploaded into the electronic medical record system.
• Collect co-payments, deductibles, and handle other financial transactions as required.
• Complete all document scanning on the same business day they are received.
• Meet or exceed department metrics for outreach and scheduling activities, and assist in the preparation of reports for tracking performance.
• Consistently demonstrate empathy and compassion during all patient interactions.
• Other duties as assigned.

Benefits

• Comprehensive low-cost medical, dental, and vision insurance.
• Generous retirement plan with a 3.5% company match.
• Secure your future with both long and short-term disability options
• Enjoy holiday pay, PTO, and life insurance benefits.
• Protect your future with long and short-term disability options.
• We offer an employee wellness program and fantastic discounts for all Denova team members.
• And there's so much more waiting for you!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees