Medical Front Desk Manager

Bedford Stuyvesant Family Health Center•Brooklyn, NY

9h•$45 - $50

About The Position

The Bedford-Stuyvesant Family Health Center (BSFHC) is a Federally Qualified Health Center (FQHC) that serves all of the primary health care needs of families in the heart of North and Central Brooklyn. Our mission is to provide the most professional, courteous and highest quality health care, with dignity, to those we serve, especially the undeserved population, without regard for ability to pay. We are seeking a dynamic Front Desk Manager to join our team. The individual will keep the office running efficiently and successfully, while ensuring team morale is high. You will manage and collaborate with the Supervisors and Assistants on scheduling and resolving patients and staff issues. The individual will be able to manage multiple tasks in a fast-paced environment as needed

Requirements

Bachelor’s is preferred; Associate degree Required
High school diploma or general education diploma (GED) required.
Relevant experience may replace education requirement
Two (2) years in managing staff and relevant work experience.
Must be available to work Saturday and Sunday when required.
in-depth knowledge of healthcare regulations and medical terminologies
Outstanding written and verbal communication skills.
Exceptional computer skills, Word/Excel
Bilingual – Spanish preferred.

Responsibilities

Manage staff’s performance.
Hire, Train and manage staff
Backup/cover for when staff shortage
Create employee schedule (Annual Leave, Scheduled day’s off, Saturday schedules) and distributing to staff.
Monitor Time and Attendance daily, making sure all employees have punched in and out for their required shifts.
Ensuring staff work within their allocated working hours and not work over their contracted hours.
Ensuring approval is received from Senior Staff should extra hours be required.
Manage patient flow by monitoring wait time, cleanliness, and staff performance.
Keep an open line of communication with Senior Management (report any office-related issues, employee behavior, etc.)
Daily email to Senior Staff informing of any staff absences.
Maintain a positive environment where Providers and staff all work together professionally.
Liaise closely with Human Resources to maintain office policies as necessary and to evaluate and manage staff performance.
Ensure staff are kept neat and clean, with staff in proper attire (including name badge) and comply with all front desk responsibilities and mandatory required training.
Ensure all office staff are working at their optimum and providing adequate guidance.
Handle all patients’ complaints over the phone and in person, resolve with necessary staff or direct to appropriate department heads.
Attend monthly QI/Risk Management meetings to work and improve quality and assess in regard to front desk.
Schedules patient appointments.
Reach out to patients with appointment inquiries via website, overnight message center and monitor patient portal activity.
Verifies accuracy of patient insurance and demographic information.
Close working relationship with management and patient navigators to ensure web registration and improve kiosk usage.
Oversee front office collection of co-payments and balance daily deposits.
Performs other related duties as assigned by supervisor or management.