Medical Front Desk Lead

Neighborhood Health•Alexandria, VA

49d

About The Position

This position is responsible for the supervision of front desk receptionists at designated clinic sites, assisting managers and directors with administrative processes, and performing the duties of a front desk staff when necessary.

Requirements

High school graduate/GED with a minimum of 3 years' experience in the medical field answering phones, setting appointments and handling patients questions and/or complaints
Knowledge of medical billing and insurance related to medical and dental
Ability to relate to patients, through familiarity with medical terminology and triage procedure
Demonstrated ability to build and maintain good customer rapport
Excellent interpersonal communication skills and the ability to work effectively with a diverse work force and client base
Experience with information technology, electronic health records, medical records, culturally diverse populations and care of underserved populations
Knowledge of local health care environment

Nice To Haves

Ability to speak read and write in English or Spanish preferred

Responsibilities

Provides leadership to team of front desk staff, as well as training for new hires and changes in front desk procedure.
Ensures that employees have the resources, tools, and training needed to perform their duties.
Ensures that all patients are greeted warmly and that a welcoming environment is maintained for all Neighborhood Health patients.
Ensures that patient registration packets are fully completed by patients and that front desk staff verify the forms before the patient leaves the office.
Ensures that all patient information (demographics, rendering provider, eligibility and insurance details, pharmacy, and other required fields) is accurately and completely entered into the EMR.
Ensures that patient eligibility status and insurance coverage are verified prior to every visit.
Ensures co-pays or deductibles are collected prior to patient being seen by the provider.
Ensures payment is posted accurately.
Serves as the point of contact for the front desk to escalate patient grievances when other front desk staff members are unable to resolve them.
Works with the Office Manager to manage staff time sheet to ensure employees are paid accurately.
Maintains schedule for staffing to ensure adequate coverage is available.
Works with the Office Manager to manage the performance of staff, including evaluations and disciplinary action.
Performs the role of front desk staff, phone attendant, or enrollment specialist when staffing needs require.
Answers patient questions and responds or resolves patient concerns or frustrations.
Performs other tasks as instructed by manager.
Manages inventory of office supplies and coordinate reordering with the Business Manager
Maintains cleanliness and professional appearance of the front office area, patient waiting areas and office files
Attends scheduled staff meeting and other meetings as needed
Adheres to Neighborhood Health Policies and Procedure
Maintain confidentiality of all patient records (HIPAA compliance)
Assist with developing, coordinating and recommending changes for the improvement of workflow in the program or section area
May be assigned to various project Lead roles to advance the development of the department and support ad hoc needs
Must be able to rotate between different locations.
Able to work on the weekend or evening hours if needed
Able to work under minimal supervision
Employee will be asked to perform additional duties and take on other responsibilities as dictated by events and circumstances
Other duties as assigned