Medical Front Desk Coordinator

Childs Play Therapy Services • Pleasanton, CA

12d • $26 - $32 • Onsite

About The Position

Child's Play is an award-winning pediatric therapy clinic providing occupational and speech therapy to children with special needs.

Essential duties and responsibilities: Answering phones Converting new leads into patients Rescheduling canceled appointments Maintaining full capacity for all providers through scheduling actions Collecting co-pays Processing medical records requests Completing registration forms Anticipating staff/patient/family needs, and responding with appropriate, high level care Registers and orients all patients to clinic policies Maintain client records Assisting the CEO

Requirements

• Must have ability to work through interruptions and multitask independently in a fast-paced environment
• Must be able to prioritize and multi-task
• Must be customer focused
• We are looking for a self starter who can think outside of the box and be a problem solver
• Must be able to create and maintain trust and confidence with new and existing patients
• A polished professional appearance is required to be the face of the office
• Must be computer literate with EMR and Epic Experience. Salesforce a plus.
• Bachelor's Degree
• Experience with: Medical Office Administration/Management Sales Customer Service Project Management -scheduling, task organization, proactivity & ability to look/plan ahead Technological Literacy (at minimum, Google Suite, Microsoft Suite, & Phone Systems)
• Flexibility and warmth
• Outstanding verbal & written communication skills
• Proactive Self-starter
• Detail oriented
• Team Player
• Lover of community, children, & supporting others.
• front desk / receptionist : 1 year (Required)
• customers relations: 1 year (Required)

Nice To Haves

• Salesforce
• project management : 1 year (Preferred)

Responsibilities

• Answering phones
• Converting new leads into patients
• Rescheduling canceled appointments
• Maintaining full capacity for all providers through scheduling actions
• Collecting co-pays
• Processing medical records requests
• Completing registration forms
• Anticipating staff/patient/family needs, and responding with appropriate, high level care
• Registers and orients all patients to clinic policies
• Maintain client records
• Assisting the CEO

Benefits

• 401(k) matching
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level