Medical Fitness Receptionist/Membership Liaison

Adirondack Medical Center • Lake Placid, NY

135d • $16 - $19

About The Position

As an integral part of the member services team, the Front Desk Receptionist/Member Liaison is responsible for assisting in achieving or exceeding sales goals, renewals and ancillary service goals by assisting with strategic outreach, in-club lead generation and securing member referrals. Member Liaison's must display/ have knowledge of and participate in all facility services, programs and products. Above all, Member Liaison's must have the ability to build rapport and lasting relationships with prospective and current members. The Member Liaison is an important part of the Front Desk Reception Team, who is friendly and attentive professionals who strives to deliver exceptional service to members and guests by: Assisting in the day to day operations of the front desk reception; growth and retention of the membership base by providing a professional service to both prospective and existing members. To perform the onboarding of new membership, payment processing, and scheduling Medical Fitness Center services. To ensure membership meets goals; to serve members on a daily basis; to actively pursue inside and outside prospects; to increase member enrollment and retention. Handling check-ins, conducting facility tours, addressing questions and resolving issues appropriately. Access functions in a manner to promote positive relationships with customers, including members, Rehabilitation patients and staff. To perform front desk duties in accordance with established policies and procedures of Adirondack Health, as well as regulatory compliance agencies such as HIPAA, HFAP, CMS, and EMTALA. Perform duties including: Telephone and mail correspondence, scheduling of appointments, basic bookkeeping, cashiering, filing, and other clerical duties. Position will expose team members to personal and confidential Member and Staff information. Maintain departmental equipment and supplies.

Requirements

• A minimum of a bachelor's degree in a related field or relevant job specific experience is required.
• Strong customer service skills and enjoyment in serving others.
• Ability to connect with a wide variety of people.
• Works well in a collaborative team environment.
• Highly organized and efficient with excellent communication skills.
• Proficient in telephone and email etiquette, with a professional appearance and speaking skills.
• Computer skills and ability to handle multiple simultaneous tasks.
• Experience in a professional office or fitness environment.

Nice To Haves

• Sales experience and strong sales skills preferred.
• Eagerness and willingness to be involved in the fitness and wellness industry.

Responsibilities

• Assist in achieving or exceeding sales goals, renewals, and ancillary service goals.
• Participate in strategic outreach and in-club lead generation.
• Secure member referrals and build rapport with prospective and current members.
• Perform onboarding of new memberships and payment processing.
• Schedule Medical Fitness Center services and ensure membership goals are met.
• Handle check-ins and conduct facility tours.
• Address questions and resolve issues appropriately.
• Perform front desk duties in accordance with established policies and procedures.
• Manage telephone and mail correspondence, scheduling of appointments, and basic bookkeeping.

Benefits

• Medical, Dental and Vision Insurance
• Paid Benefit Time (PTO and Sick days)
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Nursing and Residential Care Facilities
• Education Level: Bachelor's degree