Medical Facilities & Network Operations Manager

Corporate Transportation Group

2d•Remote

About The Position

The Manager, Medical Facilities & Network Operations, is responsible for onboarding, managing, and optimizing relationships with medical facility partners utilizing MediDrive’s transportation coordination services. This role ensures the seamless integration of facilities into MediDrive’s platforms, drives the adoption of standardized workflows, and supports facilities in effectively managing members’ transportation needs. This position also plays a critical role in aligning facility operations with health plan contractual requirements, ensuring compliance, operational efficiency, and a high-quality member experience.

Requirements

4+ years of experience in healthcare operations, client onboarding, account management, or a related field
Experience working with medical facilities, health systems, or managed care organizations
Strong understanding of operational workflows and process improvement methodologies
Excellent communication, presentation, and training skills
Ability to manage multiple implementations and priorities in a fast-paced environment

Nice To Haves

Experience in Non-Emergency Medical Transportation (NEMT) or transportation coordination services
Familiarity with Medicaid, Medicare Advantage, or managed care environments
Experience onboarding SaaS platforms or driving user adoption initiatives
Background in healthcare operations, provider relations, or network management

Responsibilities

Lead end-to-end onboarding of medical facilities into MediDrive’s transportation platform
Coordinate system access, user setup, and role-based permissions for facility staff
Conduct training sessions for facility personnel on scheduling, trip management, and platform workflows
Develop and maintain onboarding materials, SOPs, and user guides to ensure consistency and scalability
Track onboarding milestones and ensure timely and successful go-live for all facilities
Partner with Product and IT teams to support integrations and resolve onboarding-related technical issues
Serve as the primary point of contact for facility partners post-onboarding
Provide ongoing support for system usage, scheduling challenges, and operational inquiries
Proactively identify and resolve issues impacting facility satisfaction and member transportation experience
Build strong, trusted relationships with facility stakeholders to drive engagement and long-term partnership success
Conduct periodic check-ins and performance reviews with key facility partners
Manage and operationalize facility-related requirements tied to health plan contracts
Ensure facility workflows align with payer requirements, including eligibility, authorization, and documentation standards
Partner with Compliance, QA, and Operations to implement regulatory or contractual updates
Support audits and reporting requirements related to facility utilization, performance, and compliance
Ensure adherence to MediDrive policies, state Medicaid guidelines, and client-specific requirements
Monitor facility utilization of MediDrive’s platform and adherence to established workflows
Analyze trends, identify gaps, and address inefficiencies in facility transportation management
Implement process improvements to enhance efficiency, reduce errors, and improve service delivery
Support escalation management for service disruptions, high-priority issues, and member-impacting events
Track KPIs related to facility performance, onboarding timelines, and user adoption
Collaborate with Operations, Compliance, Product, IT, and Customer Support teams to ensure seamless facility integration and ongoing support
Assist in developing and refining SOPs and best practices related to facility onboarding and management
Provide feedback on platform enhancements based on facility needs and user experience
Support broader organizational initiatives tied to network growth, operational excellence, and client satisfaction