Medical Equipment Scheduler

Reliable Medical • Kansas City, MO

279d

About The Position

We are seeking a detail-oriented and organized Scheduler to join our HME Operations team! In this key role, you'll coordinate Durable Medical Equipment (DME) services, manage deliveries and pickups, and ensure optimal scheduling to meet customer needs. This position requires close collaboration with the Warehouse, Sales, and HME Support teams to keep processes smooth and efficient, ensuring excellent customer service and operational effectiveness.

Requirements

• High school diploma or equivalent required.
• Experience or knowledge of DME services and healthcare industry practices is a plus.
• Proficient in scheduling software and Microsoft Office Suite.

Responsibilities

• Schedule DME services, deliveries, and pickups efficiently, ensuring all appointments align with customer orders and needs.
• Work closely with the warehouse staff to manage inventory levels and coordinate with the Sales and HME Support teams for accurate scheduling.
• Make a minimum of 60 outbound calls daily to confirm appointments, address customer questions, and ensure schedule adherence.
• Track and document all customer and internal team communications accurately.
• Organize delivery routes to maximize efficiency based on location and time, continuously reviewing and adjusting routes as needed.
• Adhere to all HIPAA, HQAA, and compliance standards.
• Perform other duties as assigned by management.

Benefits

• Comprehensive Health Coverage
• Generous Paid Time Off
• Professional Development Opportunities
• Retirement Savings Plan
• Wellness Programs
• Inclusive and Diverse Workplace
• Volunteer Opportunities
• Employee Recognition Programs
• Service Awards
• Parental and Childbirth Leave

What This Job Offers

• Industry: Merchant Wholesalers, Durable Goods
• Education Level: High school or GED