Medical Equipment Customer Service Representative

Rotech Healthcare-posted 3 months ago
Full-time • Entry Level
Mesa, AZ
Ambulatory Health Care Services
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At Rotech Healthcare Inc., we're more than a medical equipment provider—we're a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home. With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.

  • Manage patient intake and verify insurance coverage (Medicare, Medicaid, private payers).
  • Coordinate documentation and service setup for respiratory products and medical equipment.
  • Communicate with patients, caregivers, referral sources, and internal teams to ensure timely service and resolution of inquiries.
  • Prepare and process documentation including CMNs, SOPs, invoices, and delivery paperwork.
  • Maintain organized records and referral logs in compliance with JCAHO and company standards.
  • Provide technical assistance and support for walk-in and retail equipment requests.
  • Collaborate with outside agencies to resolve patient issues and ensure continuity of care.
  • Assist with office operations including supply monitoring, deposits, and batch reporting.
  • High school diploma or GED (required).
  • Experience in home healthcare, medical billing, or patient intake (preferred).
  • Familiarity with insurance verification and reimbursement practices.
  • Strong communication and multitasking skills.
  • Ability to work independently and as part of a collaborative team.
  • Knowledge of medical terminology and durable medical equipment is a plus.
  • Experience working with medical equipment.
  • Ground in healthcare administration or patient intake.
  • At least one year of related work experience.
  • Generous paid time off and paid holidays.
  • Overtime pay for non-exempt hourly positions based on business needs.
  • Commission for Account Executives.
  • Fixed and variable rate car reimbursement for Area Managers and Account Executives.
  • Employee discount program.
  • Employee recognition program.
  • Bonus and incentive opportunities.
  • Mileage reimbursement (when applicable for the position).
  • Telephone reimbursement (when applicable for the position).
  • EAP.
  • 401k, HSA and FSA/Dependent Care FSA.
  • Medical, Prescription, Dental and Vision.
  • Life Insurance, Disability, Accidental death, Identity protection and Legal services.
  • Meru Health Mental health and Mercer SmartConnect Medicare programs.
  • Livongo Diabetes and High Blood Pressure programs.
  • Healthcare Bluebook and RX Savings solutions programs.
  • HEPB and TB vaccinations.
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