Medical Equipment Customer Service Representative

Rotech Healthcare Inc.•Glen Burnie, MD

18h•Onsite

About The Position

Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. The Customer Service Representative is responsible for performing all tasks and communication related to intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients/clients, co-workers, and referral sources as it relates to patient services and third party reimbursement. This role helps patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home.

Requirements

High school diploma or GED equivalent
Background investigation
Drug screen (when applicable for the position)
Valid driver’s license in state of residence with a clean driving record (when applicable for the position)
Accurately perform simple mathematical calculations
Effectively communicate in English; both oral and written
Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
Maintain confidentiality, discretion and caution when handling sensitive information
Multi-task along with attention to detail
Self-motivation, organized, time-management and deductive problem solving skills
Work independently and as part of a team
Email transmission and communication
Internet navigation and research
Microsoft applications; Outlook, Word and Excel
Office equipment; fax machine, copier, printer, phone and computer and/or tablet

Nice To Haves

Experience with medical equipment
Experience with medical billing practices and of billing reimbursement
Experience in medical field and administrative record management
One year of related work experience
Medical terminology

Responsibilities

Assists with updating respiratory grid
Clears previous day’s route and checks all paperwork for accuracy and completeness
Communicates with patients/clients and referral sources both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner
Completes SOPs/CMNs and documents on tracking log
Complies with all applicable company policies and procedures to meet JCAHO and company standards
Coordinates all patient information, processes paperwork, including preparation of file for Billing Department, and completes batch reports for UPS deliveries
Maintains referral log
Monitors office supplies
Prepares deposit for location on a weekly basis
Prepares invoices for next day routes
Processes paperwork-confirms tickets, inputs new patient set-ups, and assembles charts
Provides service for all retail/walk-in equipment requests
Provides technical assistance to customers
Verifies Medicare, Medicaid, and private insurance coverage information
Works with outside agencies to resolve customer issues
May be required to cover on call, drive a company vehicle and make deliveries to patient's homes
Predictable and regular attendance (arrive to work on time)
Ability to work cooperatively with others
Deal politely with patients and referral sources
Manage several tasks at once
Performs other duties as assigned

Benefits

Generous paid time off and paid holidays
Overtime pay for non-exempt positions (as applicable)
Commission for Account Executives
Bonus and incentive opportunities
Fixed and variable car reimbursement for Area Managers and Account Executives
Car, mileage, and telephone reimbursement (as applicable)
Employee discount and recognition programs
Employee Assistance Program (EAP)
401(k), HSA, and FSA/Dependent Care FSA
Medical, prescription, dental, and vision coverage
Life insurance, disability, accidental death, identity protection, and legal services
Meru Health mental health and Mercer SmartConnect Medicare programs
Livongo Diabetes and High Blood Pressure programs
Healthcare Bluebook and RX Savings Solutions programs
Hepatitis B (HEPB) and TB vaccinations