Medical Equipment Customer Service Representative

Rotech Healthcare • Durango, CO

129d • $17 - $21

About The Position

Join A Leader In Home Healthcare At Rotech Healthcare Inc., we're more than a medical equipment provider—we're a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home. With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives. Explore more about our mission and services at .

Requirements

• High school diploma or GED equivalent.
• At least one year of related work experience.
• Strong attention to detail and ability to multi-task effectively.
• Excellent verbal and written communication skills in English.
• Ability to interpret and respond to various forms of communication (verbal, written, visual).
• Maintain confidentiality and handle sensitive information with discretion.
• Demonstrated problem-solving, time management, and organizational skills.
• Capable of working independently and collaboratively within a team.
• Proficient in Microsoft Office (Outlook, Word, Excel).
• Comfortable with email communication, internet research, and using office equipment (fax, copier, printer, phone, computer/tablet).
• Ability to lift and carry office and patient equipment (minimum 35 lbs).
• May be required to drive a company vehicle, make home deliveries, and participate in on-call rotations.
• Regular contact with patients and equipment may involve exposure to contagious pathogens.
• Must be able to sit, stand, walk, talk, and listen for extended periods.
• Requires close vision for reading small print on screens and paperwork.

Nice To Haves

• Experience working with medical equipment.
• Familiarity with medical billing and reimbursement practices.
• Ground in healthcare administration or patient intake.
• Knowledge of medical terminology.

Responsibilities

• Manage patient intake and verify insurance coverage (Medicare, Medicaid, private payers).
• Coordinate documentation and service setup for respiratory products and medical equipment.
• Communicate with patients, caregivers, referral sources, and internal teams to ensure timely service and resolution of inquiries.
• Prepare and process documentation including CMNs, SOPs, invoices, and delivery paperwork.
• Maintain organized records and referral logs in compliance with JCAHO and company standards.
• Provide technical assistance and support for walk-in and retail equipment requests.
• Collaborate with outside agencies to resolve patient issues and ensure continuity of care.
• Assist with office operations including supply monitoring, deposits, and batch reporting.

Benefits

• Generous Paid Time Off (PTO) and Paid Holidays.
• Overtime Pay for eligible hourly positions.
• Bonus & Incentive Opportunities based on performance.
• Commission Structure for Account Executives.
• Mileage Reimbursement and Company Vehicle Use (when applicable).
• Health & Wellness: Medical, Prescription, Dental & Vision Insurance.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) including Dependent Care.
• Life Insurance, Disability Coverage, and Accidental Death Protection.
• Mental Health Support through Meru Health.
• Employee Assistance Program (EAP).
• 401(k) Retirement Plan.
• Employee Discount Program.
• Employee Recognition Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED