Medical Equipment Branch Manager

Rotech Healthcare Inc•Dubuque, IA

67d

About The Position

We are seeking a dedicated Location Manager of Medical Device Operations to join our Rotech team. In this position you will be responsible for the day-to-day management of company operations. This person will exercise management principles to ensure profitability, control assets and communicate company philosophy and objectives to the staff and community.

Requirements

Background investigation (company-wide)
Drug screen (when applicable for the position)
Valid driver's license in state of residence with a clean driving record (when applicable for the position)
Bachelor's Degree in business or related degree; or equivalent combination of education and experience in DME/HME, home health industry or business, required
One to three years' experience in the home health industry, required
FL applicants must have two years' experience in business management or a college degree in business or a healthcare related field, required
NC applicants must have a Bachelor's degree in health science, business administration or a related field and has at least one or more years' of documented supervisory or management experience in home care or related health programs, required
WY applicants must have a minimum of two years' of full-time managerial or supervisory experience in a pharmacy or wholesale distributor, required
Effectively communicate in English; both oral and written
Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
Knowledge of insurance policies and requirements
Knowledge of medical billing practices and of billing reimbursement
Maintain confidentiality and practice discretion and caution when handling sensitive information
Mapping skills including ability to plan time-saving delivery routes
Multi-task along with attention to detail
Self-motivation, organized, plan and delegate, time-management and deductive problem solving skills
Strong leadership abilities
Sense of urgency and responsiveness to customers
Understanding of accounting and business management
Work independently and as part of a team
Requires sitting, walking, standing, talking or listening
Requires close vision to small print on computer and or paperwork
May be required to comply with OSHA Respirator Requirements, including but not limited to Medical Evaluations and Fit-Testing
May be required to use a personal vehicle for business activities with reimbursement
Requires contact with patients and equipment with potential exposure to contagious pathogens
Requires lifting and transporting of patient equipment and or move full and empty cylinders
Requires the ability to load, push, pull and lift oxygen concentrators, oxygen tanks, portable oxygen units, positive airway pressure devices, wheelchairs, power wheelchairs, scooters, hospital bed parts, walkers, commodes and other home medical equipment and supplies in and out of location, warehouse, company vehicle, patient residence and/or delivery address
Some travel via automobile required to patient's homes, referral sources and meetings
Email transmission and communication
Internet navigation and research
Microsoft applications including but not limited to Word, Excel, etc.
Office equipment; fax machine, copier, printer, phone and computer
Understanding use of all applicable home medical equipment and supplies

Nice To Haves

One to three years' of supervisory experience, preferred

Responsibilities

Accountable for the financial and operational performance of the location
Adheres to and implements all company policies and procedures, including but not limited to clinical programs
Assures competencies are completed prior to staff doing tasks independently where required per policy
Assures monthly update of active referral account reports and semi-annual update of market analysis reports
Manages billing: ensures that all required documentation including, but not limited to certificates of medical necessity, and assignment of benefits required for reimbursement are procured in a timely and efficient manner
Communicates company policies and announcements on a timely basis to location employees
Develops a customer service team including, but not limited to customer service representatives, patient service technicians, respiratory clinicians and other staff whose goal is to enhance customer service
Develops and maintains working knowledge of current Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines
Develops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulations
Fulfill duties and responsibilities of other location personnel during their scheduled and unscheduled time off
Interviews and hires staff as needed as approved by senior management with emphasis on recruiting best-qualified candidates
Maintains a high level of satisfaction with patients, referral sources and location employees
Maintains a professional and clean working environment
Maintains and updates all manuals necessary for company operations and establishes processes to evaluate location's compliance with applicable policies and procedures
Manages inventory to ensure levels are met and company assets are monitored and controlled
Monitors and acts on the company's growth plan in order to achieve or exceed the location's budgeted goals
Runs morning meetings systematically and reviews action items from meetings on a regular basis
Takes appropriate action to ensure that the location complies with applicable laws and regulations
Works with clinical staff to develop and maintain clinical programs (e.g. Gold Care program)
Works with sales representatives to develop and maintain key referral sources
Performs other duties as assigned
Ensures that all employees are building relationships with patients and referral sources
Keeps supervisors abreast of important location issues or concerns
Makes sure all employees adhere to the guidelines established on the 'Rotech Way'
Makes sure location personnel receives and completes necessary training to perform assigned duties
May supervise the following positions - Customer Service Reps, Drivers, Warehouse personnel, Respiratory Clinicians, Sales Reps and other location personnel